News : Avaya Solutions Help Medical Supplier Expand Customer Service and Sales
Santa Clara, CA, USA, Dec 6, 2016 -- When a supplier of disposable medical products gets a call from a customer for supplies, rapid response and delivery is mission-critical. When Byram Healthcare needs the reliability and capacity to efficiently manage approximately 300,000 calls per month, the company looks to Avaya for its highly demanding environment.
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Byram Healthcare set the stage for its next level of growth by upgrading its foundation with Avaya Networking to get the gigabit capacity in the data center and 100Base-T at the edge network to connect 26 locations across the US, including 19 contact centers. The flexibility of Avaya Networking allowed the company to phase in the new and phase out the old without disrupting ongoing operations. The new network was more than adequate to allow Byram to add Avaya Unified Communications and Contact Center solutions for a highly reliable platform on which to expand and improve customer service.
"The combination of Avaya networking, VoIP telecommunications, contact center technologies, and IVR functionality helps us to deliver effective customer service and revenue generation for our business. We set out to find an effective and cost-efficient contact center solution to help us provide a high-quality customer experience, ensure the revenue flow, optimize productivity, and improve our capital and operating costs.We found what we needed with the Avaya Aura Contact Center and our Avaya IVR. This system is the Cadillac in its field, but without the comparable high-end pricing."
Nick Piecora, CIO for Byram Healthcare
Posted by Veronica Silva Cusi, news correspondent
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Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Wednesday, December 7, 2016
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