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News : Avaya Solutions Soluiton Selected by Talabat.com
Kuwait City, Kuwait; June 25, 2015 -- Avaya, along with Middle East Telecommunications Company (METCO), has been selected by Talabat.com, a regional online food order and delivery portal, to implement their multi-channel contact centre solution. Following a search for a solution that could integrate with existing infrastructure and support business growth, Talabat.com zeroed in on Avaya to transform to a digital customer experience.
Talabat.com sees spikes in customer orders during weekends and holidays. With the Avaya solution, the company will be able to build an engagement environment for their digital customers and a sustainable working model for their employees. The new capabilities will also help to improve agent efficiency to reduce overheads.
Hassan Mamdouh - Regional Operations Manager of Talabat.com, said: "Our operations cover all six of the GCC countries, and we required a solution to unify our contact centre procedures in order to streamline our service, boost customer interactions, and that would be dynamic to quickly scale based on customer load and our own operational growth. With Avaya and METCO as our trusted partners in this project, we are confident of a scalable solution that will serve us well in the future."
Posted by Veronica Silva Cusi, news correspondent
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Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Talabat.com is the largest online food delivery portal in the State of Kuwait, Kingdom of Saudi Arabia, Kingdom of Bahrain, United Arab Emirates, Sultanate of Oman and State of Qatar.
Published: Monday, June 29, 2015