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News : Avaya Takes Seat on Committee for NGO Promoting Emergency Services Awareness in Europe

#contactcenterworld, @Avaya

Guildford, UK, Feb 6, 2017 -- Avaya announced that Markus Bornheim, EU Consulting Sales Engineer for Public Safety and Emergency Services, has been appointed as Vice Chair of the Technical Committee for the European Emergency Number Association (EENA), a committee dedicated to providing expertise in emergency services in Europe.

Set up in 1999, EENA is a Brussels-based non-government organization (NGO) dedicated to promoting high-quality services reached by the 112 number in the EU. The Technical Committee works to establish requirements to make emergency services accessible via IP communications, and interoperable with next-generation networks.

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"While we are all accustomed to using a range of communications in our daily lives, standard voice communications still remain the primary way to reach emergency services," said Markus Bornheim, Avaya Consulting Sales Engineer for Public Safety and Emergency Services in the EU. "Extending full access to emergency services, using any modality, can literally be the difference between life and death for people in crisis situations. I am extremely proud to be able to bring my industry expertise to bear in this extremely important role and look forward to working with my fellow members of the Technical Committee."

"Markus' participation in EENA made him an obvious choice to fulfil this role in the EU," said Mark J. Fletcher, Chief Architect Worldwide Public Safety Solutions. "Having Markus on the ground in the EU ensures we are capturing the requirements for public safety globally." he added.

#contactcenterworld, @Avaya

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.marketwired.com


About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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About European Emergency Number Association:
Company LogoEENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, associations and solution providers in view of improving emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies. The EENA memberships include 991 emergency services representatives from 70 countries world-wide, 68 solution providers, 15 international associations/organisations, 150 Members of the European Parliament and 57 researchers.
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