News : Avaya Unveils New Desktop Experience Devices for Any UCaaS Platform
Miami, FL, USA, Nov 12, 2018 -- Avaya Holdings Corp. (NYSE:AVYA) announced new Avaya Desktop Experience open SIP offerings to enable UCaaS providers to deliver a richer experience to the business desktop, using their UC platform.
The Avaya Desktop Experience expanded portfolio now includes additional Avaya Vantage™ devices, conferencing devices, and the complete J100 Series IP Phone portfolio as well as new devices for hospitality, wireless handsets and headsets.
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"The open SIP phone market continues to grow year-over-year fueled by hosted and cloud-based communications deployments," said Mohamed Alaa Saayed, ICT Industry Director, Connected Work and Digital Transformation, Frost & Sullivan. "Over the past two years, Avaya has significantly accelerated its pace of innovation, particularly in cloud-based communications solutions. The investment and product introduction in this growing market is a strategic move from the company which continues to be one of the leading vendors in IP desktop phone shipments and revenues."
"Service providers of all types can now leverage the powerful, globally known and trusted Avaya brand in delivering unique experiences to their customers," said Greg Pelton, Vice President, Collaboration and Devices, Avaya. "The expansion of our Avaya Desktop Experience portfolio in both breadth and third party UC platform support provides an inflection point for UCaaS providers to move beyond generic voice -- to positively transform customer experience while increasing employee satisfaction and productivity, accelerating the ability of organizations of all sizes to achieve key business goals, and improve the overall quality of service that is needed for their users."
Posted by Veronica Silva Cusi, news correspondent
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Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Thursday, November 15, 2018
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