News : Avaya Wins Key RTA Service Contract
Dubai, United Arab Emirates, Dec 19, 2016 -- Dubai's Roads and Transport Authority (RTA) said it has awarded a three-year contract to Avaya, a global provider in business communications software, systems and services, for supporting its 8009090 contact center operations under a managed services agreement.
As per the deal, Avaya will partner with the RTA to deliver a richer customer experience to the residents and visitors of Dubai.
The RTA contact center integrates mobile and web-based applications, allowing people to choose their preferred platform from voice, SMS, instant messenger and more, with integrated voice response (IVR), allowing many callers' queries to be addressed without having to speak to a customer service agent.
RTA is responsible for planning and providing the requirements of transports, roads and traffic in Dubai and between Dubai and other emirates in the UAE, in order to provide an effective and integrated transport system capable of achieving Dubai's goals, said a top official.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
"Ensuring customer satisfaction is a key strategic goal for the RTA, in alignment with Dubai's Smart City objectives," remarked Ahmed Hasan Mahboub, the director of RTA's customer service.
On the partnership, Mahboub said the Avaya team has been instrumental in the development of its contact centre operations.
"Avaya has worked with the RTA from the early stages to understand our business objectives, deploying the technology to fulfill them, and helping to create a rich customer experience that delivers greater satisfaction for everybody that interacts with the RTA," he explained.
"We are delighted to continue and strengthen this partnership and look forward to taking our customer engagement to the next level," he stated.
Mohammed Areff, VP (Middle East, Africa and Turkey) at Avaya, said: "As a forward-thinking organization the RTA understands the importance of creating the right customer experience, and of working with the right partners to achieve digital transformation."
By leveraging Avaya's strength in professional services and consulting expertise, the RTA will be able to focus on its key strategic goals and objectives," he added.-
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Front Line Input
More Editorial From Avaya
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
About Roads and Transport Authority (RTA):
The Roads and Transport Authority (RTA) regulates transportation within the city of Dubai, U.A.E. Its mission is to remain a municipal traffic solution provider. Initially started as Dubai transport in 1998, the government of Dubai revamped the system to unify its services under the brand name "RTA" in 2006, in order to accommodate the metro and other facilities under one name.
Published: Tuesday, December 20, 2016
ConSol bridges the gap between governments, corporations institutions and their stakeholders using technology, facility provides efficient services in exchange of valuable information solutions that i...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
Eckoh is a global provider of Secure Payment and Customer Engagement solutions via our Eckoh Experience Portal as well as Third Party Support. We’ve an international client base and offices in the UK ...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...