News : Avaya's 'Engagement' with Customers
Dec 30, 2014 -- Avaya, a global provider of business communications and collaboration systems and services, unveiled "Engagement", which represents a new concept as well as a new portfolio of solutions that addresses multichannel communication preferences, in Beijing on Tuesday.
With the rapid development of new technologies such Mobile Internet, more enterprises hope their customers, including potential customers, can participate in the product design, manufacturing and operation, said Xiong Xiegang, vice president of Avaya (China) Communications. "That's one format of what we call 'engagement'," he said.
Avaya, together with its expanded partner ecosystem, which today now includes Google, is ushering in a new "Era of Effortless Engagement," where natural communications preferences co-exist with enterprise requirements to forge deeper connections between people, and unlock higher levels of productivity and profitability.
Under the concept of Engagement, Avaya released OneCC, a locally developed new product for China market, which aims to integrate social media into traditional call centers to bring about the so-called "Omni-channel" experience.
OneCC, which stands for One Customer, One Company and One Call Center, enables enterprises and customers realize interactions through multimedia channels and enhancing communication depth.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction Surveys
More Editorial From Avaya
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Wednesday, December 31, 2014