News : Avinity Enhances Their Online Support Through Synthetix
Synthetix UK -- Avinity, known and respected for their customer loyalty, employee engagement and supply chain management programs chose Synthetix to enhance their online customer support for their latest gift card service, GiftChoice.
The GiftChoice service will be launched online and in Argos and Sainsburys stores throughout the UK offering customers the choice to purchase giftcards to redeem at over 30 brands.
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Avinity chose Synthetix FAQ self-service to enable customers to find answers and information simply and quickly, especially with the festive period predicted to increase visitor spikes to their website.
Neil Spalding, Head of Channel Sales at Synthetix said, "It’s an honour to partner with a company who are so passionate about creating strong commitment and trust levels for businesses and their customers. We look forward to working closely with Avinity to enhance the ongoing dialogue they have with their customers."
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About Neldi Rautenbach:
Marketeer and customer experience advocate with a true passion and fascination with AI, especially the future of cognitive learning, NLP and the business prospects they create as Head of Marketing for Synthetix, one of the pioneers of Virtual Agents.
Synthetix develops AI-powered conversational customer engagement software in the cloud, to help deliver CX at every touch point. Synthetix has been developing AI-powered conversational customer experience solutions since 2001. We provide online customer service with seamless integration of customer contact channels such as FAQ search, Agent Knowlege-base, Live Chat and Visual IVR. We are also provider of Virtual Agent chatbot technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford.
Published: Wednesday, November 7, 2018
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