Synthetix UK -- Avinity, known and respected for their customer loyalty, employee engagement and supply chain management programs chose Synthetix to enhance their online customer support for their latest gift card service, GiftChoice.
The GiftChoice service will be launched online and in Argos and Sainsburys stores throughout the UK offering customers the choice to purchase giftcards to redeem at over 30 brands.
Avinity chose Synthetix FAQ self-service to enable customers to find answers and information simply and quickly, especially with the festive period predicted to increase visitor spikes to their website.
Neil Spalding, Head of Channel Sales at Synthetix said, "It’s an honour to partner with a company who are so passionate about creating strong commitment and trust levels for businesses and their customers. We look forward to working closely with Avinity to enhance the ongoing dialogue they have with their customers."
About Neldi Rautenbach:
Marketeer and customer experience advocate with a true passion and fascination with AI, especially the future of cognitive learning, NLP and the business prospects they create as Head of Marketing for Synthetix, one of the pioneers of Virtual Agents.
Synthetix has been empowering companies with conversational customer engagement tools, powered by AI since 2001. The cloud-based software supports your customers and employees through the power of unified solutions that promote CX. With AI-powered knowledge management, self-service, chatbot and live chat tools that can seamlessly integrate, agents become more productive and customers receive an enhanced, optimised level of customer support and digital experience.
Published: Wednesday, November 7, 2018
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