News : Aviva and Vodafone Agree Seven-year Deal
July 24, 2014 -- Vodafone will manage a cloud-based contact centre for Aviva staff across the UK and Ireland.
Aviva chief operations and transformation officer Nick Amin said: "We are delighted to be building on our long and successful relationship with Vodafone, which has been a partner to Aviva for 17 years, and excited to be working together at this important time in Aviva's transformation. This development builds on our existing relationship and strengthens the understanding and alignment between our two companies."
Vodafone global enterprise chief executive Jan Geldmacher said: "We welcome the opportunity to extend and expand our close working partnership with Aviva. These sophisticated and innovative technologies will help transform how Aviva operates."
The deal follows an incident in May which saw hundreds of Aviva staff impacted by a cyber attack on the insurer's mobile phone technology supplier Mobileiron.
Posted by Veronica Silva Cusi, news correspondent
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Established in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 18,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.
Aviva Australia is owned by National Australia Bank, one of Australia’s major banks. Previously known as Norwich Union, Aviva Australia has operated in Australia for 150 years.
Published: Friday, July 25, 2014