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News : Aviva Axing 1,800 Jobs Amid Plans to Slash Costs

#contactcenterworld, @avivaplc

Bishopbriggs, Scotland, June 11, 2019 -- Job fears have arisen for a Bishopbriggs call centre as the company plans to axe jobs.

Around UK 1,800 roles are being cut at the insurance provider over the next three years as part of an overhaul to save money each year.

Aviva – which employs around 30,000 staff in total – said it will look to keep redundancies to a minimum as it slashes costs, with some of the role cuts coming from natural staff turnover.

The group said savings will also be made across central costs, contractor and consultant spend, reduction in project spend and in other areas.

It has not given a split of which teams or offices will be affected but said the cuts will be made across its UK and international operations.

Aviva also announced plans to split its UK life and general insurance businesses to "enable stronger accountability and greater management focus".

It comes as part of a revamp of the group by new chief executive Maurice Tulloch, who took on the top job in March.

He said: "Reducing Aviva’s costs is essential to remain competitive and this means tough decisions and job losses which I do not take lightly.

"We will do all we can to minimise redundancies and support our people through this.

He added: "I am also determined to crack Aviva’s complexity, an issue which has held back our performance for too long."

The group said its separated UK life business will be headed up by Angela Darlington, formerly chief risk officer, while previous Canadian boss Colm Holmes has been appointed the chief executive of UK general insurance.

Customers will not see any changes as a result of the UK split, it said.

The combined business was previously led by Andy Briggs, who stepped down in April just weeks after he missed out on the top job.

He remains with the insurer until October 23 to support an orderly transition.

Mr Tulloch – who took over from former boss Mark Wilson – said in April he was leading a review of the UK businesses "to ensure the appropriate management structure".

#contactcenterworld, @avivaplc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.eveningtimes.co.uk


About Aviva:
Company LogoAviva Australia is owned by National Australia Bank, one of Australia’s major banks. Previously known as Norwich Union, Aviva Australia has operated in Australia for 150 years.
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Today's Tip of the Day - Motivation & Charity Work

Read today's tip or listen to it on podcast.

Published: Thursday, June 13, 2019

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2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

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OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
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*Easy to Use/Operations Administration Focused
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*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
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VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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