News : Avon to Create 70 Call Center Jobs in Springdale
Springdale, OH, USA, Aug 29, 2016 -- Management at the Avon Customer Insights Center in Springdale will hire 70 workers over the next two months.
The center is currently recruiting for the following positions: customer service professionals, digital media professionals, professional training staff, quality assurance managers and more.
Avon ended manufacturing operations at the Springdale site more than four years ago, eliminating hundreds of jobs. The company still maintains a few hundred employees at the facility.
Macy's has renovated about 110,000 square feet of space in the former Avon building near Interstate 275 and Princeton Pike. It plans to move about 225 corporate workers to the site from Sharvonille and Mason, with the possibility of adding more.
In March, Avon and New York-based Cerberus Capital Management announced a deal in which the private-equity firm injected money into the struggling beauty products company and carved out the North American business into a separate firm called New Avon.
A key area of focus will be enhancing representatives’ access to the customer insights center by providing multimedia tools, as well as expanded hours of operation.
The facility will also play a key role in collecting real-time feedback that will help Avon enhance overall business process support to field management and independent workers.
"The evolution of our Customer Insights Center is an important step in the transformation of our business, and it will be fueled by talented, innovative individuals who will directly impact the growth and development of our representatives’ businesses." said Scott White, CEO of New Avon.
White spent 15 years at Procter & Gamble, where he managed a variety of women’s and health and wellness brands.
Posted by Veronica Silva Cusi, news correspondent
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About Avon Cosmetics Ltd:
Avon is a New York-based direct seller of beauty and related products.
Published: Wednesday, August 31, 2016