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News : AVOXI Expands Business Communication Portfolio With Business Text Messaging Feature

#contactcenterworld, @avoxi

Atlant, GA and Charleston, SC, USA, Oct., 2019 -- AVOXI, a provider of cloud communication services, announced that SMS Forwarding is now available in their call management platform. Studies continue to show a growing consumer preference to communicate over text message and businesses are quickly adopting SMS as part of their customer engagement strategy. Studies have shown that over 78% of customers are unhappy with current communication channels for customer support and wish they could have a text conversation with a business.

"Our goal is to provide additional contact channels for our customers to connect with their customers. SMS forwarding is just a start. We are excited to keep our features and functionality growing," said Barbara Dondiego, Chief Operating Officer.

Ring2 Dashboards & Wallboards Free Trial

Through AVOXI, businesses can now set up virtual phone numbers with SMS in the U.S. and Canada. 

"A business of any size can purchase a simple phone number through AVOXI and get a robust business texting platform to support that number. A business' phone number is extremely important because it's how they connect with their prospects and customers - it's the lifeline to their revenue. So we built an amazing platform to support business phone numbers and we are excited with the release of our new SMS forwarding feature," said David Wise, founder and CEO.

Available today to U.S./Canada numbers.

#contactcenterworld, @avoxi

Posted by Veronica Silva Cusi, news correspondent
Source: Avoxi


About AVOXI:
Company LogoAVOXI is a cloud communications provider focused on meeting the international calling needs of call centers, hotels, tour operators and global enterprises around the globe. With network operation centers and offices in the US, the UK, South Africa, Costa Rica and Jamaica, AVOXI provides telecommunications and enhanced VoIP software solutions including international toll free number service, Cloud PBXs and cloud based contact center solutions with advanced features such as IVR, call recording, call forwarding and enhanced routing.
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Today's Tip of the Day - Can't Take Your Call…

Read today's tip or listen to it on podcast.

Published: Monday, October 7, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Speech Technology

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

3.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

4.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 

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