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News : AVOXI Launches 2-Way Local Voice in 20 Countries Including China, Malaysia, Saudi Arabia and Russia

#contactcenterworld, @avoxi

Atlanta, GA, USA, May 6, 2021 -- AVOXI, a global Communications Platform as a Service (CPaaS), announced the launch of their TrueLocal service, a PSTN replacement that gives enterprise customers reliable two-way calling with local CLI in several countries around the globe.

Providing hard-to-find local DID numbers with in-country caller ID for both inbound and outbound calling, AVOXI TrueLocal enables enterprises to increase customer confidence and expand reachability. The company has leveraged its regulatory and infrastructure resources in Asia Pacific, Latin America and the Middle East to create the initial 2021 countries. With live services currently in China, South Africa, Singapore, Saudi Arabia, Japan, Costa Rica, Ecuador, the Philippines, Australia AVOXI is rapidly expanding to other geographies to meet customer demand over the coming weeks. 

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"We have always focused on giving customers flexibility and control of their global communications. TrueLocal is the latest product in our portfolio making this vision a reality for clients.," comments David Wise, CEO of AVOXI. "The global consumer market is getting larger, moving services to the cloud is more critical and the international regulatory environment is increasingly complex. The AVOXI TrueLocal service solves these problems for customers by offering a unified and intuitive global communications platform."

"We had a head start in some hard to reach markets with our historic focus on Asia Pacific, Latin America and the Middle East. We have coupled that expertise with our product and development team to create a simple solution for 2 way voice services with our software platform" said Barbara Dondiego, COO of AVOXI. "I am really excited about the product and its potential to help our customers."

This announcement complements AVOXI’s recent release of Microsoft Teams Direct Routing and their global voice platform.

#contactcenterworld, @avoxi

Posted by Veronica Silva Cusi, news correspondent
Source: AVOXI


About AVOXI:
Company LogoAVOXI is a cloud communications provider focused on meeting the international calling needs of call centers, hotels, tour operators and global enterprises around the globe. With network operation centers and offices in the US, the UK, South Africa, Costa Rica and Jamaica, AVOXI provides telecommunications and enhanced VoIP software solutions including international toll free number service, Cloud PBXs and cloud based contact center solutions with advanced features such as IVR, call recording, call forwarding and enhanced routing.
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Today's Tip of the Day - Customer Feedback

Read today's tip or listen to it on podcast.

Published: Monday, May 10, 2021

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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