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News : AVOXI Launches Team Productivity Software - AVOXI Genius

#contactcenterworld, @avoxi

Atlanta, GA and Charleston, SC, USA, July 9, 2019 -- AVOXI, a provider of cloud communication services, announced the rollout of its new cloud contact center platform, AVOXI Genius. The product combines over a decade of customer feedback with the latest in today's technology to bring a modern and platform to global businesses. 

"AVOXI Genius can be used as the primary contact center or over the top of an existing phone system, allowing businesses to move to a cloud platform at their own pace. Once you have a team set up on AVOXI Genius, you will see how easy it is to improve their performance using our intelligent features and reports," said David Wise, founder and CEO. "We empower businesses to operate more efficiently by giving them control over users, profiles, call routing and more. We are filling a gap in the market by giving businesses control of their contact center plus adding intelligence to improve teams and metrics. It's Genius."

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"Gone are the days of taking days to install a new system and even longer to get regular reports on performance," states Ritu Maheshwari, vice president of product management. "We developed this contact center software with the end-user in mind, putting them in control. They need instant visibility to improve team performance and AVOXI Genius is the solution for that."

"The AVOXI team has been really awesome and always helpful. We do business with people, not technology, and AVOXI has great people to support my company," states customer Antonio at AK Global Advising.

"The interface is easy to use and very user-friendly. Our teams required very little training to get started right away," said Marco at Argos Assistance.

"We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team," reports customer Suzanne at Island Outpost.

"The Genius team has been super helpful as we launched the new platform - we are excited to have this new tool for our team," comments customer Catalina at Mexico Family Fun.

#contactcenterworld, @avoxi

https://www.prnewswire.com


About AVOXI:
Company LogoAVOXI is a cloud communications provider focused on meeting the international calling needs of call centers, hotels, tour operators and global enterprises around the globe. With network operation centers and offices in the US, the UK, South Africa, Costa Rica and Jamaica, AVOXI provides telecommunications and enhanced VoIP software solutions including international toll free number service, Cloud PBXs and cloud based contact center solutions with advanced features such as IVR, call recording, call forwarding and enhanced routing.
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Today's Tip of the Day - Stakeholders Involvement

Read today's tip or listen to it on podcast.

Published: Thursday, July 11, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

5.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

6.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

7.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

8.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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