Atlanta, GA and Charleston, SC, USA, July 9, 2019 -- AVOXI, a provider of cloud communication services, announced the rollout of its new cloud contact center platform, AVOXI Genius. The product combines over a decade of customer feedback with the latest in today's technology to bring a modern and platform to global businesses.
"AVOXI Genius can be used as the primary contact center or over the top of an existing phone system, allowing businesses to move to a cloud platform at their own pace. Once you have a team set up on AVOXI Genius, you will see how easy it is to improve their performance using our intelligent features and reports," said David Wise, founder and CEO. "We empower businesses to operate more efficiently by giving them control over users, profiles, call routing and more. We are filling a gap in the market by giving businesses control of their contact center plus adding intelligence to improve teams and metrics. It's Genius."
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"Gone are the days of taking days to install a new system and even longer to get regular reports on performance," states Ritu Maheshwari, vice president of product management. "We developed this contact center software with the end-user in mind, putting them in control. They need instant visibility to improve team performance and AVOXI Genius is the solution for that."
"The AVOXI team has been really awesome and always helpful. We do business with people, not technology, and AVOXI has great people to support my company," states customer Antonio at AK Global Advising.
"The interface is easy to use and very user-friendly. Our teams required very little training to get started right away," said Marco at Argos Assistance.
"We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team," reports customer Suzanne at Island Outpost.
"The Genius team has been super helpful as we launched the new platform - we are excited to have this new tool for our team," comments customer Catalina at Mexico Family Fun.
AVOXI is a cloud communications provider focused on meeting the international calling needs of call centers, hotels, tour operators and global enterprises around the globe. With network operation centers and offices in the US, the UK, South Africa, Costa Rica and Jamaica, AVOXI provides telecommunications and enhanced VoIP software solutions including international toll free number service, Cloud PBXs and cloud based contact center solutions with advanced features such as IVR, call recording, call forwarding and enhanced routing.
Published: Thursday, July 11, 2019
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