Atlanta, GA, USA, Sept, 2018 - AVOXI, a provider of Communications as a Service (CaaS) worldwide, just released its customer controlled solution for international SIP Trunking. The solution supports outbound call traffic as well as providing cloud connectivity for hosted and on-premise PBX (Private Branch Exchange) systems and contact center platforms. Using SIP (Session Initiation Protocol) to connect from a PBX or contact center platform for voice communications benefits customers by easily integrating their existing phone system to the cloud while reducing telecommunications cost.
"The improvements AVOXI made to our SIP trunk offering greatly increases our customers’ ability to control what they need when they need it," stated David Wise, founder and CEO of AVOXI. "Our SIP trunk service provides an affordable and reliable service to route traffic from contact centers to clients across the world."
Posted by Veronica Silva Cusi, news correspondent
AVOXI is a cloud communications provider focused on meeting the international calling needs of call centers, hotels, tour operators and global enterprises around the globe. With network operation centers and offices in the US, the UK, South Africa, Costa Rica and Jamaica, AVOXI provides telecommunications and enhanced VoIP software solutions including international toll free number service, Cloud PBXs and cloud based contact center solutions with advanced features such as IVR, call recording, call forwarding and enhanced routing.
Published: Tuesday, September 18, 2018
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.