Atlanta, GA and Charleston, SC, USA, June 19, 2019 -- AVOXI, a global provider of cloud contact center software for businesses, continued their 2019 global coverage expansion by adding India local number availability to their software platform. The company's latest release covers seven of India's cities for commerce.
"A key component of our company's mission is to offer the most global number destinations for companies using our software platform. I'm extremely proud of our virtual numbers product team for buying into that mission and delivering two huge milestones back to back. Last month, they expanded our offering to include coverage in 160 countries, and this month they secured local number coverage in one of our most requested regions in the world."
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Despite being one of the world's fastest-growing economies, establishing telecom coverage in India has been a major obstacle for international companies. Until recently, local India DID numbers were only available to foreign companies for call conferencing purposes. AVOXI's new inventory of India DID numbers will be available to its existing platform users, as well as any verified company that reserves a number via their online shopping cart. In addition to their toll free offering, AVOXI's new range of local virtual numbers in India.
Leading AVOXI's global expansion project is Jon Ross, AVOXI's Sr. Director of Carrier Management. Jon provided context to the company's 2019 expansion project: "As AVOXI continues to grow, it's my job to search the globe for the best interconnections and local connections possible for our customers. My team and I want to establish AVOXI as the leader in virtual number coverage, competitive rates and international call quality."
Posted by Veronica Silva Cusi, news correspondent
AVOXI is a cloud communications provider focused on meeting the international calling needs of call centers, hotels, tour operators and global enterprises around the globe. With network operation centers and offices in the US, the UK, South Africa, Costa Rica and Jamaica, AVOXI provides telecommunications and enhanced VoIP software solutions including international toll free number service, Cloud PBXs and cloud based contact center solutions with advanced features such as IVR, call recording, call forwarding and enhanced routing.
Published: Friday, June 21, 2019
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Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
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We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.
This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
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PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.
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InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)