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News : Avtex Acquires Aria Solutions

#contactcenterworld, @avtex, @ariasolutions

Minneapolis, MN, USA, Oct 27, 2020 -- Avtex, a customer experience (CX) consulting and technology company, announced its acquisition of Aria Solutions, a provider in contact center and customer experience solutions based in Calgary, Alberta, Canada.

Founded in 1997, Aria Solutions was one of the first system integrators in North America for Genesys(R), a global provider in cloud customer experience and contact center solutions. Utilizing Genesys customer experience technologies, along with its own intellectual property offerings, Aria has consulted with clients to create custom contact center solutions across a wide range of industries.

"There is a real synergy between our companies, from the shared values and culture of our organizations to the passion for cloud technologies that we share," said Robert Church, Aria President and CEO. "This deal represents an opportunity for both Aria and Avtex to expand the offerings we can provide to our clients, and we are tremendously excited to share our deep expertise around the Genesys Engage™ platform and enterprise-level customer experience solutions. Over the last 23 years, our team has developed a reputation for approachability and trust, and our clients should not expect that culture to change; Avtex and Aria are in lockstep around service to our clients being the first priority."

Focused on the Avtex north star of "fueling exceptional customer experiences," both organizations will continue to provide consulting services and contact center technology to clients. "We are very excited to add the talent and know-how of Aria to the Avtex family," said George Demou, Avtex President & CEO. "We are absolutely committed to providing unmatched expertise, as well as unparalleled end-to-end CX consulting and technology solutions for our clients. By joining together under the Avtex brand, we can now offer a greater depth of expertise than ever before, as well as end-to-end access to Genesys solutions and an impressive array of innovative intellectual property."

#contactcenterworld, @avtex, @ariasolutions

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Avtex:
Company LogoAbout Avtex Our core mission at Avtex is to help our clients optimize their interactions with their customers, employees, partners and prospects through communication and collaboration technologies. As a Microsoft Certified Gold Partner and Interactive Intelligence Platinum Elite Partner, Avtex is the first true integrated interaction solution provider with deep capabilities in portal, collaboration, contact center, CRM, custom application, infrastructure, unified communications and creative design solutions. Avtex has over 1,200 customers across the United States and in six countries with offices in Minneapolis, MN; Milwaukee and Appleton, WI; Des Moines, IA; Omaha, NE, and Cincinnati, OH.
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About Aria Solutions Inc.:
Company LogoWe build and sell technology for contact centers.
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Today's Tip of the Day - Cancel Training At Your Peril

Read today's tip or listen to it on podcast.

Published: Thursday, October 29, 2020

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2021 Buyers Guide Payment Services

 
1.) 
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CallGuard, ChatGuard,
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A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
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