News : Avtex Acquires Custom CRM Provider Webfortis
Minneapolis, USA, Feb. 1, 2016 -- Avtex, a customer experience technology deployment and consulting company, announces that it has acquired Webfortis, a Microsoft Dynamics CRM provider headquartered in San Francisco.
"We are very excited to join forces with Webfortis, which has built a great business around Microsoft Dynamics CRM," said George Demou, CEO of Avtex. "This acquisition is a good fit for both organizations, and it helps round out Avtex's vision of helping our customers achieve a ubiquitous approach to customer experience technologies."
According to Demou, because it is built around a strong partnership with Microsoft and a dedication to maintaining its technological edge, the Webfortis commitment to quality and customer experience aligns well with Avtex. "The acquisition will provide Avtex with additional resources, support and custom application development to further leverage the Microsoft Dynamics CRM platform," he said.
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"Webfortis has a proven track record of enabling customer success in productive help desk, customer self-service, and employee self-service scenarios powered by Microsoft," added "The additional focus on customer experience alongside the expertise in contact centers positions Avtex incredibly well to help businesses deliver the exceptional customer service critical to succeed in today's economy," said Bill Patterson, general manager of Customer Service at Microsoft.
Posted by Veronica Silva Cusi, news correspondent
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About Avtex Our core mission at Avtex is to help our clients optimize their interactions with their customers, employees, partners and prospects through communication and collaboration technologies. As a Microsoft Certified Gold Partner and Interactive Intelligence Platinum Elite Partner, Avtex is the first true integrated interaction solution provider with deep capabilities in portal, collaboration, contact center, CRM, custom application, infrastructure, unified communications and creative design solutions. Avtex has over 1,200 customers across the United States and in six countries with offices in Minneapolis, MN; Milwaukee and Appleton, WI; Des Moines, IA; Omaha, NE, and Cincinnati, OH.
Published: Tuesday, February 2, 2016