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News : Avtex Acquires QoS Telesys Genesys Business

#contactcenterworld, @avtex

Minneapolis, MN, USA, Jan, 2018 -- Avtex, a provider of integrated interaction solutions, announced the acquisition of QoS Telesys, a California-based contact center consulting firm. QoS Telesys focuses on designing and implementing contact center technologies that help clients more engage customers and enhance experiences. Leveraging the Genesys contact center technology portfolio, QoS Telesys creates customized contact center solutions that meet the unique needs of each and every client.

"Customers of the Genesys platform have relied on QoS technical expertise and innovation for 15 years," said George Demou, Avtex President and CEO. "We are pleased to bring this talent to Avtex and continue to build our presence in the West."

"When we looked at the ever-changing landscape within our industry it was clear that in order for us to continue providing customer experience solutions we needed to evolve," said Jeff DeVries of QoS Telesys. "Avtex was a natural partnership that enables us to provide our customers with a level of service and support unmatched in the industry while continuing to evangelize Genesys technology solutions."

"I am excited to join Avtex to help move the company into a more CX-centered environment and help clients better understand and utilize the Genesys technologies," said Robert Wakefield-Carl, of QoS. "With the additional resources our team brings to Avtex, we have a team in place to move customers into the next generation of customer service and understanding technologies like AI, Self-Service, and Mobility Omnichannel to better serve their customers."

#contactcenterworld, @avtex

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Avtex:
Company LogoAbout Avtex Our core mission at Avtex is to help our clients optimize their interactions with their customers, employees, partners and prospects through communication and collaboration technologies. As a Microsoft Certified Gold Partner and Interactive Intelligence Platinum Elite Partner, Avtex is the first true integrated interaction solution provider with deep capabilities in portal, collaboration, contact center, CRM, custom application, infrastructure, unified communications and creative design solutions. Avtex has over 1,200 customers across the United States and in six countries with offices in Minneapolis, MN; Milwaukee and Appleton, WI; Des Moines, IA; Omaha, NE, and Cincinnati, OH.
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Today's Tip of the Day - Incentives

Read today's tip or listen to it on podcast.

Published: Tuesday, January 16, 2018

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2021 Buyers Guide Visual Communications

 
1.) 
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Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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