All
Articles
Tips
People
Company
Jobs
Video
Blog
Gallery
Glossary
StoreNews : Avtex and Daon Announce Partnership to Dramatically Improve Contact Center Experiences While Maintaining Security
Reston, VA, USA, Oct 23, 2018 -- Daon, a global provider in biometric identity technology, is pleased to announce its partnership with Avtex, a customer experience (CX) focused consulting and technology company, to improve contact center experiences for the customers of Avtex clients. Avtex will deliver CX solutions that are fully integrated with customer biometric authentication.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
"Avtex understands that a secure contact center experience must also be a terrific user experience or it will fall flat and be unsuccessful," said Tom Grissen, CEO, Daon. "Daon is proud to be partnering with Avtex so that IdentityX can be used on the powerful Avtex SmartApps platform. This will help to ensure that those reaching out to contact centers not only have peace of mind that their data is protected, but that the experience itself will be friction-free."
"Avtex has hundreds of global clients in sectors such as Financial Services, Healthcare, Utilities, Government and Telecommunications, where securing customer access to privileged account information is paramount. We are seeing their contact centers and IVRs spend too much time and effort interrogating good customers, just to prevent a small percentage of fraudulent callers from gaining unauthorized access," said Brian Holdampf, CBO, Avtex. "We have experienced strong adoption of our Smart Track fraud prevention platform, and our integration with the Daon IdentityX platform will strengthen our security posture while making customer authentication more convenient and reducing call handle times. Ultimately, this is about delighting customers with an outstanding experience that also happens to be extremely secure."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
Related Editorial
More Editorial From Avtex
About Avtex:
About Avtex
Our core mission at Avtex is to help our clients optimize their interactions with their customers, employees, partners and prospects through communication and collaboration technologies. As a Microsoft Certified Gold Partner and Interactive Intelligence Platinum Elite Partner, Avtex is the first true integrated interaction solution provider with deep capabilities in portal, collaboration, contact center, CRM, custom application, infrastructure, unified communications and creative design solutions. Avtex has over 1,200 customers across the United States and in six countries with offices in Minneapolis, MN; Milwaukee and Appleton, WI; Des Moines, IA; Omaha, NE, and Cincinnati, OH.
Published: Thursday, October 25, 2018
Industry Suppliers | Get Listed |
 | Dialog Dialog Axiata is Sri Lanka's largest telecommunications service provider with the country's largest mobile phone network of over 7.8 million subscribers. Dialog is a subsidiary of Axiata Group Berhad. | |
| Maxis Maxis is the leading communications service provider in Malaysia, enabling both individual and business customers to connect and communicate anytime, anywhere and from any device. Maxis is passionate ... (view more) | |
| Telstra Telstra Incorporated is a global provider of advanced communications services to multinational corporations. | |
| Salesforce Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man... (view more) | |
| Get Listed |