News : Avtex and Medallia Announce Partnership
Minneapolis, MN, USA, July 16, 2018 -- Avtex, a customer experience (CX) focused consulting and technology company, announced its partnership with Medallia, a global provider in customer experience management.
Medallia's platform, Medallia Experience Cloud, collects and combines customer experience data with analytics engines to fuel action management for organizations to make improvements for their customer interactions at every level.
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The dedicated CX consulting group at Avtex will help organizations develop specific actions based on the use of Medallia’s Experience Cloud™, to take steps toward overall CX improvement.
"Avtex is thrilled to partner with a world-class technology group like Medallia, and we’re excited to share our passion for CX with their expanding base of customers," says Kurt Schroeder, Chief Experience Officer at Avtex. "The Medallia CX platform is a powerful engine, and I’m eager to lead companies toward greater ROI through CX strategy work alongside Medallia."
Alan Wrafter, Global Head of Partner Marketing stated, "We like Avtex’s demonstrated CX strategy expertise, particularly in core verticals like healthcare, financial services, retail and Public Sector where Medallia has a strong customer base."
Posted by Veronica Silva Cusi, news correspondent
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About Avtex Our core mission at Avtex is to help our clients optimize their interactions with their customers, employees, partners and prospects through communication and collaboration technologies. As a Microsoft Certified Gold Partner and Interactive Intelligence Platinum Elite Partner, Avtex is the first true integrated interaction solution provider with deep capabilities in portal, collaboration, contact center, CRM, custom application, infrastructure, unified communications and creative design solutions. Avtex has over 1,200 customers across the United States and in six countries with offices in Minneapolis, MN; Milwaukee and Appleton, WI; Des Moines, IA; Omaha, NE, and Cincinnati, OH.
Medallia® is the Customer Experience Management (CEM) company that is trusted by hundreds of the world's leading brands, including Four Seasons, GE, Gold's Gym, Sephora, and Zurich Insurance. We enable companies to survey and capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action to improve the customer experience (CX).
Published: Wednesday, July 18, 2018