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News : Avtex and Medallia Announce Partnership

#contactcenterworld, @avtex, @medallia

Minneapolis, MN, USA, July 16, 2018 -- Avtex, a customer experience (CX) focused consulting and technology company, announced its partnership with Medallia, a global provider in customer experience management.

Medallia's platform, Medallia Experience Cloud, collects and combines customer experience data with analytics engines to fuel action management for organizations to make improvements for their customer interactions at every level.

The dedicated CX consulting group at Avtex will help organizations develop specific actions based on the use of Medallia’s Experience Cloud™, to take steps toward overall CX improvement. 

"Avtex is thrilled to partner with a world-class technology group like Medallia, and we’re excited to share our passion for CX with their expanding base of customers," says Kurt Schroeder, Chief Experience Officer at Avtex. "The Medallia CX platform is a powerful engine, and I’m eager to lead companies toward greater ROI through CX strategy work alongside Medallia."

Alan Wrafter, Global Head of Partner Marketing stated, "We like Avtex’s demonstrated CX strategy expertise, particularly in core verticals like healthcare, financial services, retail and Public Sector where Medallia has a strong customer base."

#contactcenterworld, @avtex, @medallia

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Avtex:
Company LogoAbout Avtex Our core mission at Avtex is to help our clients optimize their interactions with their customers, employees, partners and prospects through communication and collaboration technologies. As a Microsoft Certified Gold Partner and Interactive Intelligence Platinum Elite Partner, Avtex is the first true integrated interaction solution provider with deep capabilities in portal, collaboration, contact center, CRM, custom application, infrastructure, unified communications and creative design solutions. Avtex has over 1,200 customers across the United States and in six countries with offices in Minneapolis, MN; Milwaukee and Appleton, WI; Des Moines, IA; Omaha, NE, and Cincinnati, OH.
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About Medallia:
Company LogoMedallia® is the Customer Experience Management (CEM) company that is trusted by hundreds of the world's leading brands, including Four Seasons, GE, Gold's Gym, Sephora, and Zurich Insurance. We enable companies to survey and capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action to improve the customer experience (CX).
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Today's Tip of the Day - First Contact

Read today's tip or listen to it on podcast.

Published: Wednesday, July 18, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445
 

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