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News : Avtex Becomes Mattersight Channel Partner
July 9, 2014 -- Mattersight Corp. (NASDAQ: MATR) said that Avtex will resell its Predictive Behavioral Routing solution.
Mattersight Predictive Behavioral Routing matches customer calls with the best available contact centre agent based upon communication preferences, personality, and other behavioral characteristics. Mattersight also announced that it is an Interactive Intelligence Product Alliance Partner.
Avtex provides professional services and strategic consulting. Backed by strategic partnerships with Microsoft, Interactive Intelligence and Sitecore, Avtex is a provider of customer experience technology solutions and services.
Posted by Veronica Silva Cusi, news correspondent
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Mattersight Corporation, formerly known as eLoyalty, is a publicly traded company that provides SaaS-based enterprise behavioral analytics software. It's software focusses on customer-employee interaction and behavior.
About Avtex Our core mission at Avtex is to help our clients optimize their interactions with their customers, employees, partners and prospects through communication and collaboration technologies. As a Microsoft Certified Gold Partner and Interactive Intelligence Platinum Elite Partner, Avtex is the first true integrated interaction solution provider with deep capabilities in portal, collaboration, contact center, CRM, custom application, infrastructure, unified communications and creative design solutions. Avtex has over 1,200 customers across the United States and in six countries with offices in Minneapolis, MN; Milwaukee and Appleton, WI; Des Moines, IA; Omaha, NE, and Cincinnati, OH.
Published: Thursday, July 10, 2014