News : Avtex Brings InteractionSync to Microsoft Channel Integration Framework

#contactcenterworld, @avtex, @Microsoft

Minneapolis, MN, USA, Dec, 2018 -- Avtex is pleased to announce they have partnered with Microsoft to bring their InteractionSync solution into the Dynamics 365 Unified Interface using the Dynamics 365 Channel Integration Framework (CIF).

InteractionSync is an application designed to provide an integrated customer experience across multiple engagement channels. CIF enables Avtex to provide a deeper integration experience between Microsoft Dynamics 365 and Genesys PureCloud, accomplishing a true single pane of glass. This integration allows users to fully manage customer engagement from within one web browser, without having to switch between multiple windows or applications.

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"With the Microsoft CIF we can enable our clients to create simplified, consistent customer engagement experiences which are most effective and efficient for their agents," says Michael Shrall, VP of Innovation at Avtex. "As we continue to expand our integrated offerings, we believe CIF begins a new chapter in delivering solutions focused on agent experience."

Avtex was a Microsoft CIF preview partner and helped test and design the framework. Adds John Seeds, Avtex Vice President of Marketing, "CIF is one of the first in a long line of customer experience innovations on Dynamics 365. We are excited to bring additional innovation to market, including areas like speech analytics, sentiment analysis, engagement analysis, and predictive engagement analysis."

#contactcenterworld, @avtex, @Microsoft

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

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About Avtex:
Company LogoAbout Avtex Our core mission at Avtex is to help our clients optimize their interactions with their customers, employees, partners and prospects through communication and collaboration technologies. As a Microsoft Certified Gold Partner and Interactive Intelligence Platinum Elite Partner, Avtex is the first true integrated interaction solution provider with deep capabilities in portal, collaboration, contact center, CRM, custom application, infrastructure, unified communications and creative design solutions. Avtex has over 1,200 customers across the United States and in six countries with offices in Minneapolis, MN; Milwaukee and Appleton, WI; Des Moines, IA; Omaha, NE, and Cincinnati, OH.
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About Microsoft:
Company LogoAt Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
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Published: Wednesday, December 26, 2018

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