#contactcenterworld, @avtex, @salesforce
Minneapolis, MN, USA, May, 2021 -- Avtex, a TTEC Digital company, announced its new software product, OneView, which allows agents to service customers on Genesys Cloud channels embedded directly into Salesforce. It is now available on Genesys AppFoundry, a marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.
"I am excited to add OneView to Avtex’s listing of applications in the Genesys AppFoundry and the benefits it will bring to customers," says Rob Church, Head of Innovation at Avtex. "By combining two industry-leading platforms – Genesys Cloud and Salesforce – OneView enables contact center teams to drive better business results by optimizing their agent performance."
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"At Avtex we invest in innovation with the goal of creating an exceptional customer experience at every touch point," says Bryce Gibson, Chief Business Officer at Avtex. "This is the next generation of integration software which is built upon our years of experience. I am excited to add OneView to the Avtex portfolio of products that allow companies to put greater focus on the customer and the fuel to take their customer experience to the next level."
Posted by Veronica Silva Cusi, news correspondent
About Avtex Our core mission at Avtex is to help our clients optimize their interactions with their customers, employees, partners and prospects through communication and collaboration technologies. As a Microsoft Certified Gold Partner and Interactive Intelligence Platinum Elite Partner, Avtex is the first true integrated interaction solution provider with deep capabilities in portal, collaboration, contact center, CRM, custom application, infrastructure, unified communications and creative design solutions. Avtex has over 1,200 customers across the United States and in six countries with offices in Minneapolis, MN; Milwaukee and Appleton, WI; Des Moines, IA; Omaha, NE, and Cincinnati, OH.
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Tuesday, May 25, 2021
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