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News : Norwest Equity Partners Completes Sale of Avtex Solutions

#contactcenterworld, @avtex

Minneapolis, MN & West Palm Beach, FL, USA, April 9, 2021 -- Norwest Equity Partners ("NEP"), a middle market investment firm founded in 1961, has completed the sale of its portfolio company, Avtex Solutions (or the "Company"), an end-to-end Customer Experience (CX) solution provider and technology company, to TTEC Holdings (NASDAQ:TTEC), a global technology and services provider for end-to-end, digital CX solutions. The transaction, initially announced in March 2021, closed on April 8, 2021

"NEP was a great and supportive investment partner that worked with us to build Avtex into a bigger, stronger company. From the very beginning, NEP understood and shared our vision for growth and focus on clients. The combination of NEP’s capital, strategic insight and extensive resources helped guide us to the place where we can take it to the next level with TTEC. NEP will always be an important relationship to Avtex," stated George Demou, Avtex CEO.

Todd Solow, NEP Partner, shared, "The Avtex employee and client culture is nothing short of impressive, and it has been very rewarding to work with George and his team. We know we accomplished what we set out to do, helping build Avtex into the leading CX solutions provider for the middle market. The entire NEP team is excited for all Avtex’s accomplishments and know that TTEC is a great next partner for them. Together, they will provide an end-to-end CX platform that will address every aspect of the market."

#contactcenterworld, @avtex

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Avtex:
Company LogoAbout Avtex Our core mission at Avtex is to help our clients optimize their interactions with their customers, employees, partners and prospects through communication and collaboration technologies. As a Microsoft Certified Gold Partner and Interactive Intelligence Platinum Elite Partner, Avtex is the first true integrated interaction solution provider with deep capabilities in portal, collaboration, contact center, CRM, custom application, infrastructure, unified communications and creative design solutions. Avtex has over 1,200 customers across the United States and in six countries with offices in Minneapolis, MN; Milwaukee and Appleton, WI; Des Moines, IA; Omaha, NE, and Cincinnati, OH.
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Today's Tip of the Day - Keep Your Options Open

Read today's tip or listen to it on podcast.

Published: Monday, April 12, 2021

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2021 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
PH: 800-782-7835

3.) 
Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
PH: +44 1279 555 580
 

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