Minneapolis, MN & West Palm Beach, FL, USA, April 9, 2021 -- Norwest Equity Partners ("NEP"), a middle market investment firm founded in 1961, has completed the sale of its portfolio company, Avtex Solutions (or the "Company"), an end-to-end Customer Experience (CX) solution provider and technology company, to TTEC Holdings (NASDAQ:TTEC), a global technology and services provider for end-to-end, digital CX solutions. The transaction, initially announced in March 2021, closed on April 8, 2021
"NEP was a great and supportive investment partner that worked with us to build Avtex into a bigger, stronger company. From the very beginning, NEP understood and shared our vision for growth and focus on clients. The combination of NEP’s capital, strategic insight and extensive resources helped guide us to the place where we can take it to the next level with TTEC. NEP will always be an important relationship to Avtex," stated George Demou, Avtex CEO.
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Todd Solow, NEP Partner, shared, "The Avtex employee and client culture is nothing short of impressive, and it has been very rewarding to work with George and his team. We know we accomplished what we set out to do, helping build Avtex into the leading CX solutions provider for the middle market. The entire NEP team is excited for all Avtex’s accomplishments and know that TTEC is a great next partner for them. Together, they will provide an end-to-end CX platform that will address every aspect of the market."
Posted by Veronica Silva Cusi, news correspondent
About Avtex Our core mission at Avtex is to help our clients optimize their interactions with their customers, employees, partners and prospects through communication and collaboration technologies. As a Microsoft Certified Gold Partner and Interactive Intelligence Platinum Elite Partner, Avtex is the first true integrated interaction solution provider with deep capabilities in portal, collaboration, contact center, CRM, custom application, infrastructure, unified communications and creative design solutions. Avtex has over 1,200 customers across the United States and in six countries with offices in Minneapolis, MN; Milwaukee and Appleton, WI; Des Moines, IA; Omaha, NE, and Cincinnati, OH.
Published: Monday, April 12, 2021
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Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)