#contactcenterworld, @AwakenIntel, @Genesys
Daly City, CA, USA and London, UK, June, 2021 -- Awaken Intelligence, a contact center scripting and analytics provider, announces its dynamic call scripting and intelligent agent guidance platform, Awaken Scripting, is now available on Genesys AppFoundry, a dedicated marketplace focused on customer experience solutions.
The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.
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Simon Black, CEO of Awaken Intelligence, said, "This is a real step forward for Genesys customers and the experience they provide clients through their contact centers. Advanced scripting services are a key part of modern call center infrastructure. We're really excited to continue to develop our partnership with Genesys."
Awaken Scripting is now available with Genesys Cloud™, an all-in-one solution and a public cloud contact center platform that helps organizations provide better experiences to their customers and employees.
Posted by Veronica Silva Cusi, news correspondent
Awaken Intelligence are providers of flexible software helping their customers see the complete picture for their contact center. Through voice analytics, speech analytics, actionable insights, and dynamic call scripting solutions, the platform is flexible, easy to work with and adapts quickly as the call center evolves. The Awaken Intelligence team have over 35 years combined experience, meaning their products are designed by contact center people for contact center people.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Friday, June 25, 2021
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