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News : Awards Win Propels Contact Centre Recruiter Onto World Stage
Feb 20, 2014 -- Australian contact centre recruitment specialist FuturePeople has won a place in the final of the world’s most prestigious contact centre awards, which could see its achievements recognised on the global stage.
FuturePeople, which is already Australia’s most awarded contact centre recruitment specialist, made the final for two of its entries in the World’s Best Recruitment Campaign category of the 2014 Top Ranking Performer Awards. The awards are organised by Contact Center World, the global association for contact center best practices and networking
This latest accolade takes the Sydney-based company to the Asia Pacific final of the World Contact Centre Awards in Singapore on June 2-6. https://www.contactcenterworld.com/conferences/?confarea=apac
The Contact Center World Awards showcase contact centre recruitment expertise and innovation around the globe and this year FuturePeople competed for the first time in a program that attracted entries from 40 nations.
FuturePeople CEO Linda Simonsen said it was their emphasis on the ‘science’ behind getting ‘fit’ right when placing people in contact centre roles that made the judges sit up and take notice.
"Our deep knowledge of contact centre recruitment and thought leadership over the last ten years has led to the development of our unique, eight step FutureFit™ methodology," she said.
"FutureFit enables us to match fitness of candidates to the unique characteristics of a contact centre environment, as well as the specific culture of our clients through the use of the latest competency and psychological assessment tools. We also use emotional intelligence testing and training to develop engaged contact centre employees who can deepen relationships with customers – a key priority for organisations today."
"This win is an opportunity to showcase world leading practices in contact centre recruitment that emerge from Australia, on the global stage," Simonsen added.
If FuturePeople wins the Asia Pacific title it will go on to compete in the World Contact Centre Awards finals in Las Vegas in November www.ContactCenterWorld.com/conferences
Posted by Veronica Silva Cusi, news correspondent
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About Future People:
At FuturePeople we're passionate about the role that contact centres play in customer engagement; creating brand advocates in each and every interaction. Our focus is on the people aspect of contact centres: helping organisations serious about customer engagement, find, select and engage the very best people for their contact centres. Over the past ten years as contact centre specialist we've evolved in relation to the industry's changing needs; diversifying into research and training for frontline agents, team leaders and managers. Of course it all starts with having the right people, so our 8 step futurefit recruitment methodology for contact centres remains a the forefront of our offerings. Specialties: Recruitment Strategy Design for Contact Centres Recruitment Process Engineering for Contact Centres Talent Sourcing for Contact Centres Utilising Emotional Intelligence (EI) in Contact Centre Recruitment Developing Emotional Intelligence (EI) of Contact Centre Leaders Executive Coaching & Mentoring
Published: Monday, February 24, 2014