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Thunder Bay, Ontario, 5 November 2020—ContactCenterWorld is pleased to announce the winners of the 15th Annual Global Top Ranking Performers Awards from Best in the Asia Pacific (APAC). The award winners were announced at an awards ceremony on 5th of November.
The list of Gold medal winners is shown below (a full list is featured on the awards pages of ContactCenterWorld.com)
GOLD MEDAL WINNERS
DREAM Team Awards Winners:
The NEXT Generation Contact Center (CC) & Customer Experience (CX) conference hosted some of the leading names in the contact center industry and successfully showcased the best practices and stellar achievements of participating finalists.
The conference highlighted the industry’s commitment to continuous improvement and offered competing companies and delegates a unique opportunity to sit in on presentations by industry peers and competitors from the APAC region. Delegates could rate the Global Top Ranking Performers finalists on their presentations, thereby contributing to the rigorous and unbiased judging process.
The ContactCenterWorld, Global Top Ranking Performers Awards is the most prestigious awards program devoted to the contact center (CC) & customer experience (CX) industry! It has been organizing the only truly global awards in the industry for 15 years. More than 1,600 entries from organizations and individuals in 50 nations were submitted to the awards this year. The best of the APAC region was recognized with this award ceremony. Next stop for these winners is Global NEXT Generation CX & CC where they compete in the world finals 9 - 11 February: https://www.contactcenterworld.com/global/
Sharing his views on 15th Annual Global Top Ranking Performers Awards Winners, Raj Wadhwani, President of ContactCenterWorld.com said ‘I am constnatly impressed and inspired by the passion and excellence we see in Asia Pacific. Contact Centers are mature and great places for a career and once again this part of the world rose to the challenge and exceeded expecations. Hats off to many of those who have competed including Bank Central Asia who have now competed successfully for 10 years and welcome to many new comers including Sompo, Cathay United Bank and Coca-cola Amatil Indonesia. What a great year and great to see these centers thrive!"
Gold Medal Award winner Ine Intan Sari of Telkomsel stated: "Don’t underestimate yourself, you are more awesome than you think. it's a great program to share knowledge from around the world"
Gold Medal Award winner Raihan Al Fauzan of Tokopedia added ‘"Thank you for the great online event! The ContactCenterWorld event is a full package event - from networking to learning from various industries and countries across the world! Such an honor for me to be a judge and also a participant in the event. Cannot wait to see the next amazing event"
Gold Medal Award winner Rendar Mahardhika Putra of COCA-COLA AMATIL added ‘"Learning is individual responsibility, as long as you keep learning you will create your future. Stay health Stay Safe, because safety is about coming home to what we love"
ContactCenterWorld.com, established in 1999, is the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint (members in over 200 countries) and supports 205,000 personal members from enterprises of all sizes with ideas, information and opportunities including best practice awards, conferences and certification programs. Personal membership is free and available at this link http://www.contactcenterworld.com/register.aspx
About the Global Top Ranking Performers Awards Best Practice Awards
Find out more: www.contactcenterworld.com/worldawards/
Contact: (Raj Wadhwani)
For North & South Americas, Asia Pacific region entrants
Contact: (Elif Diplen)
(+90 507 361 95 86)
for Europe, Middle East & Africa region entrants
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
Published: Monday, November 9, 2020
Charlotte Purvis is a speaker and communication consultant who has influenced an average of one million customer interactions each year for over 20 years. She consults, trains, and speaks on customer service, business communication, and leadership development for global companies, universities, and community organizations. She practices what she teaches as evidenced by nearly 100% of her engagements coming from repeat or referral business.
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With five modules as the core, including Strategic, Planning, Personnel management, Process management, Platform(technology & environment) and Performance & data, and containing related and useful concepts & applications in other international standards (including ISO, CSP, SSE), 4PS Contact Center International Standard is compiled by 20 experts with their practical experience, including managers from Top 500 enterprises and large-scale global contact centers, and leaders from industry association.
4PS Contact Center International Standard authentication system is divided into 5 classes, i.e., L1 application-level, L2 application level，L3 application level, L4 profession-level and L5 ben...
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Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
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We have over 20 customer service training programs you can use on-site. With our technology, we eliminate 95% of all travel expenses for participants and trainers. The design of our programs reduces the training time by 80% which is the most expensive part of training and we eliminate the need for professional trainers and facilitators.
Get connected to raise standards. Established in 2000, we are celebrating 20 years of best practice, our community of professionals is recognised as the ‘go-to place’ for innovation in customer operations, from contact centre and digital to field, back office, branch & retail services, working across all industry sectors.
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