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Rajrupa Raghavan
Project/Product Owner-Manager
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Director, Customer Service

News : Awards Winners Celebrate with GOLD - Best in Asia Pacific 2020

Thunder Bay, Ontario, 5 November 2020ContactCenterWorld is pleased to announce the winners of the 15th Annual Global Top Ranking Performers Awards from Best in the Asia Pacific (APAC). The award winners were announced at an awards ceremony on 5th of November.

The list of Gold medal winners is shown below (a full list is featured on the awards pages of


Company Awards:

  • Bank Central Asia (Indonesia) for Best Contact Center
  • Tokopedia (Indonesia) for Best Contact Center
  • CocaCola Amatil Indonesia (Indonesia) for Best Contact Center
  • Direktorat Jenderal Bea dan Cukai (Indonesia) for Best Contact Center (Government)
  • Bank Indonesia (Indonesia) for Best Contact Center
  • Pertamina (Indonesia) for Best Contact Center
  • Bank Central Asia (Indonesia) for Best Help Desk
  • Telekomunikasi Indonesia (Indonesia) for Best Help Desk
  • Directorate General of Treasury (Indonesia) for Best Public Services Center (Government)
  • Bank Indonesia (Indonesia) for Best Public Services Center
  • Pertamina (Indonesia) for Best Public Services Center
  • Bank Central Asia (Indonesia) for Best Customer Loyalty Program
  • Bank Indonesia (Indonesia) for Best In Customer Service
  • Telkomsel (Indonesia) for Best In Customer Service
  • Sompo Himawari Life Insurance Inc (Japan) for Best In Customer Service
  • Bank Central Asia (Indonesia) for Best In Customer Service
  • Pertamina (Indonesia) for Best In Customer Service
  • Ministry of Health Republic of Indonesia (Indonesia) for Best Technology Innovation Internal Solution (Government)
  • Tokopedia (Indonesia) for Best Technology Innovation Internal Solution
  • Future People (Australia) for Best Technology Innovation Award Vendor Live Agent Support Solution
  • Tokopedia (Indonesia) for Best use of Self-service Technology
  • Bank Indonesia (Indonesia) for Best use of Social Media in the Contact Center
  • Direktorat Jenderal Bea dan Cukai (Indonesia) for Best use of Social Media in the Contact Center (Government)
  • Bank Central Asia (Indonesia) for Best use of Social Media in the Contact Center
  • Tokopedia (Indonesia) for Best Community Spirit
  • Bank Central Asia (Indonesia) for Best Community Spirit
  • Bank Central Asia (Indonesia) for Best Contact Center Design Award
  • Tokopedia (Indonesia) for Best Home / Remote Agent Program
  • Bank Central Asia (Indonesia) for Green Contact Center
  • Bank Central Asia (Indonesia) for Best Direct Response Campaign
  • PT Visionet International (Indonesia) for Best Improvement Award External Consulting / Training Service
  • Telkomsel (Indonesia) for Best Improvement Award External Consulting / Training Service
  • Bank Central Asia (Indonesia) for Best Incentive Scheme
  • Bank Central Asia (Indonesia) for Best Outbound Campaign
  • Mitracomm Ekasarana (Indonesia) and Bank Central Asia (Indonesia) for Best Outsourcing Partnership
  • Bank Central Asia (Indonesia) for Best Recruitment Campaign
  • DHL Express Pakistan (PVT) Limited (Pakistan) for Best Sales Campaign Inbound or Outbound
  • Bank Central Asia (Indonesia) for Best Sales Campaign Inbound or Outbound
  • Telkomsel (Indonesia) for Best Sales Campaign Inbound or Outbound

Individual Awards:

  • M Rizky Panji Indra of PT. Bank Central Asia (Indonesia) for Best Analyst
  • Endy Pandu Winata of Pertamina (Indonesia) for Best Analyst
  • Rendar Mahardhika Putra of CocaCola Amatil Indonesia (Indonesia) for Best Contact Center Executive / Director
  • Jenny Rusli of PT. Bank Central Asia (Indonesia) for Best Contact Center Operational Manager
  • Choerniadi Tomo of Pertamina (Indonesia) for Best Contact Center Operational Manager
  • Jiadaturrahman Bakri of PT. Bank Central Asia (Indonesia) for Best Contact Center Sales Professional
  • Erya Sari Dewi of Bank Indonesia (Indonesia) for Best Contact Center Supervisor
  • Rikrik Mudzakir of Pertamina (Indonesia) for Best Contact Center Supervisor
  • Via Rahma of PT. Bank Central Asia (Indonesia) for Best Contact Center Support Professional HR
  • Anthony Kosasi of PT. Bank Central Asia (Indonesia) for Best Contact Center Support Professional IT
  • Lisbeth Tampubolon of PT. Bank Central Asia (Indonesia) for Best Contact Center Support Professional Workforce Planning
  • William Morris of PT. Bank Central Asia (Indonesia) for Best Contact Center Trainer
  • Kherianda Nadhilah of PT. Bank Central Asia (Indonesia) for Best Customer Service Professional
  • Dimitri Pratamaputera Irman of Pertamina (Indonesia) for Best Customer Service Professional
  • Anastasia Marcelina of PT. Bank Central Asia (Indonesia) for Best Project Manager
  • Harapan Takaryawan of Ministry of Communication Information Technology (MCIT) (India) for Best Project Manager (Government)
  • Angela Wanodya Sawangi of PT. Bank Central Asia (Indonesia) for Best Sales Manager
  • Yusuf Andi Muchtisar of Tokopedia (Indonesia) for Client Services Manager (Outsourced Services)
  • Riduan Simanjutak of Telkomsel (Indonesia) for Client Services Manager (Outsourced Services)
  • Donal Juliyanto Waruwu of PT. Bank Central Asia (Indonesia) for Quality Auditor

DREAM Team Awards Winners:

  • Bank BRI
  • Bank Indonesia
  • Bank Negara Indonesia
  • Pertamina
  • Bank Central Asia
  • Telekomunikasi Indonesia
  • Telkomsel
  • Tokopedia

The NEXT Generation Contact Center (CC) & Customer Experience (CX) conference hosted some of the leading names in the contact center industry and successfully showcased the best practices and stellar achievements of participating finalists.

The conference highlighted the industry’s commitment to continuous improvement and offered competing companies and delegates a unique opportunity to sit in on presentations by industry peers and competitors from the APAC region. Delegates could rate the Global Top Ranking Performers finalists on their presentations, thereby contributing to the rigorous and unbiased judging process.

The ContactCenterWorld, Global Top Ranking Performers Awards is the most prestigious awards
program devoted to the contact center (CC) & customer experience (CX) industry! It has been organizing the only truly global awards in the industry for 15 years. More than 1,600 entries from organizations and individuals in 50 nations were submitted to the awards this year. The best of the APAC region was recognized with this award ceremony. Next stop for these winners is Global NEXT Generation CX & CC where they compete in the world finals 9 - 11 February:

Sharing his views on 15th Annual Global Top Ranking Performers Awards Winners, Raj Wadhwani, President of said ‘I am constnatly impressed and inspired by the passion and excellence we see in Asia Pacific. Contact Centers are mature and great places for a career and once again this part of the world rose to the challenge and exceeded expecations. Hats off to many of those who have competed including Bank Central Asia who have now competed successfully for 10 years and welcome to many new comers including Sompo, Cathay United Bank and Coca-cola Amatil Indonesia. What a great year and great to see these centers thrive!"

Gold Medal Award winner Ine Intan Sari of Telkomsel stated: "Don’t underestimate yourself, you are more awesome than you think. it's a great program to share knowledge from around the world"

Gold Medal Award winner Raihan Al Fauzan of Tokopedia added ‘"Thank you for the great online event! The ContactCenterWorld event is a full package event - from networking to learning from various industries and countries across the world! Such an honor for me to be a judge and also a participant in the event. Cannot wait to see the next amazing event"

Gold Medal Award winner Rendar Mahardhika Putra of COCA-COLA AMATIL added ‘"Learning is individual responsibility, as long as you keep learning you will create your future. Stay health Stay Safe, because safety is about coming home to what we love"

established in 1999, is the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint (members in over 200 countries) and supports 205,000 personal members from enterprises of all sizes with ideas, information and opportunities including best practice awards, conferences and certification programs. Personal membership is free and available at this link

About the Global Top Ranking Performers Awards Best Practice Awards

  • 2021, The 16th Global Top Ranking Performers Awards are NOW OPEN.

Find out more:

  • It is presented by The World’s Largest Contact Center Association, ‘ContactCenterWorld’: 205,000+ members from more than 200 countries.
  • The ONLY truly Global Awards and Recognition Program in the Contact Center: 79 countries have participated in the awards so far!
  • Compete in 3 different regions: Americas, Asia Pacific & Europe, Middle East & Africa. Regional winners then compete in the Olympics of our industry: The Global World Finals!
  • Our awards are 100 % fair and unbiased: Sponsors, competitors and partners do not have a judging vote.
  • It gives everyone an equal chance to win: Most categories are broken by sizes and inhouse, outsource distinction.

Contact: (Raj Wadhwani)
For North & South Americas, Asia Pacific region entrants


Contact: (Elif Diplen)
Marketing Manager 
(+90 507 361 95 86)

for Europe, Middle East & Africa region entrants


About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website ''. We were established in 1999.
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Today's Tip of the Day - Train Every Customer Facing Person!

Read today's tip or listen to it on podcast.

Published: Monday, November 9, 2020

Printer Friendly Version Printer friendly version

2023 Buyers Guide Telecoms

Big Outsource

Our spectrum of outsourcing services in the various disciplines includes creatives, technical support, and information technology. The non-core side of outsourcing that we offer starts with giving you the ability to hire local talent or a team who will comprise your own back-office support, marketing, sales, and even call center support. Right now, we have a growing number of clients from the United States and Australia.

Cloud IT Services GmbH

Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:


Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.

DiRAD Technologies

AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony
Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.

Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.

Lexico Telecom

We provide competitive SIP trunk services with different level of quality, IVR mailing service, pay per call servise, DID numbers service.


VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions


Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)

Nuxiba Technologies

Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!


Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

Scopserv Integrated Services

The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system


Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.

The Phone Number Testing Company

Phone Number Testing and Validation
Bulk testing and validation of UK Landline and mobile numbers, with a growing list of other coutries where we can test.

If you own a large customer or business prospect sales database, our service helps you to quickly and accurately cleanse all the dead records, by identifying all the dead phone numbers.

We offer a free no obligation test trial

About us - in 60 seconds!

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