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News : Awards Winners Celebrate with GOLD - Best in Asia Pacific 2020

Thunder Bay, Ontario, 5 November 2020ContactCenterWorld is pleased to announce the winners of the 15th Annual Global Top Ranking Performers Awards from Best in the Asia Pacific (APAC). The award winners were announced at an awards ceremony on 5th of November.

The list of Gold medal winners is shown below (a full list is featured on the awards pages of ContactCenterWorld.com)


GOLD MEDAL WINNERS

Company Awards:

  • Bank Central Asia (Indonesia) for Best Contact Center
  • Tokopedia (Indonesia) for Best Contact Center
  • CocaCola Amatil Indonesia (Indonesia) for Best Contact Center
  • Direktorat Jenderal Bea dan Cukai (Indonesia) for Best Contact Center (Government)
  • Bank Indonesia (Indonesia) for Best Contact Center
  • Pertamina (Indonesia) for Best Contact Center
  • Bank Central Asia (Indonesia) for Best Help Desk
  • Telekomunikasi Indonesia (Indonesia) for Best Help Desk
  • Directorate General of Treasury (Indonesia) for Best Public Services Center (Government)
  • Bank Indonesia (Indonesia) for Best Public Services Center
  • Pertamina (Indonesia) for Best Public Services Center
  • Bank Central Asia (Indonesia) for Best Customer Loyalty Program
  • Bank Indonesia (Indonesia) for Best In Customer Service
  • Telkomsel (Indonesia) for Best In Customer Service
  • Sompo Himawari Life Insurance Inc (Japan) for Best In Customer Service
  • Bank Central Asia (Indonesia) for Best In Customer Service
  • Pertamina (Indonesia) for Best In Customer Service
  • Ministry of Health Republic of Indonesia (Indonesia) for Best Technology Innovation Internal Solution (Government)
  • Tokopedia (Indonesia) for Best Technology Innovation Internal Solution
  • Future People (Australia) for Best Technology Innovation Award Vendor Live Agent Support Solution
  • Tokopedia (Indonesia) for Best use of Self-service Technology
  • Bank Indonesia (Indonesia) for Best use of Social Media in the Contact Center
  • Direktorat Jenderal Bea dan Cukai (Indonesia) for Best use of Social Media in the Contact Center (Government)
  • Bank Central Asia (Indonesia) for Best use of Social Media in the Contact Center
  • Tokopedia (Indonesia) for Best Community Spirit
  • Bank Central Asia (Indonesia) for Best Community Spirit
  • Bank Central Asia (Indonesia) for Best Contact Center Design Award
  • Tokopedia (Indonesia) for Best Home / Remote Agent Program
  • Bank Central Asia (Indonesia) for Green Contact Center
  • Bank Central Asia (Indonesia) for Best Direct Response Campaign
  • PT Visionet International (Indonesia) for Best Improvement Award External Consulting / Training Service
  • Telkomsel (Indonesia) for Best Improvement Award External Consulting / Training Service
  • Bank Central Asia (Indonesia) for Best Incentive Scheme
  • Bank Central Asia (Indonesia) for Best Outbound Campaign
  • Mitracomm Ekasarana (Indonesia) and Bank Central Asia (Indonesia) for Best Outsourcing Partnership
  • Bank Central Asia (Indonesia) for Best Recruitment Campaign
  • DHL Express Pakistan (PVT) Limited (Pakistan) for Best Sales Campaign Inbound or Outbound
  • Bank Central Asia (Indonesia) for Best Sales Campaign Inbound or Outbound
  • Telkomsel (Indonesia) for Best Sales Campaign Inbound or Outbound


Individual Awards:

  • M Rizky Panji Indra of PT. Bank Central Asia (Indonesia) for Best Analyst
  • Endy Pandu Winata of Pertamina (Indonesia) for Best Analyst
  • Rendar Mahardhika Putra of CocaCola Amatil Indonesia (Indonesia) for Best Contact Center Executive / Director
  • Jenny Rusli of PT. Bank Central Asia (Indonesia) for Best Contact Center Operational Manager
  • Choerniadi Tomo of Pertamina (Indonesia) for Best Contact Center Operational Manager
  • Jiadaturrahman Bakri of PT. Bank Central Asia (Indonesia) for Best Contact Center Sales Professional
  • Erya Sari Dewi of Bank Indonesia (Indonesia) for Best Contact Center Supervisor
  • Rikrik Mudzakir of Pertamina (Indonesia) for Best Contact Center Supervisor
  • Via Rahma of PT. Bank Central Asia (Indonesia) for Best Contact Center Support Professional HR
  • Anthony Kosasi of PT. Bank Central Asia (Indonesia) for Best Contact Center Support Professional IT
  • Lisbeth Tampubolon of PT. Bank Central Asia (Indonesia) for Best Contact Center Support Professional Workforce Planning
  • William Morris of PT. Bank Central Asia (Indonesia) for Best Contact Center Trainer
  • Kherianda Nadhilah of PT. Bank Central Asia (Indonesia) for Best Customer Service Professional
  • Dimitri Pratamaputera Irman of Pertamina (Indonesia) for Best Customer Service Professional
  • Anastasia Marcelina of PT. Bank Central Asia (Indonesia) for Best Project Manager
  • Harapan Takaryawan of Ministry of Communication Information Technology (MCIT) (India) for Best Project Manager (Government)
  • Angela Wanodya Sawangi of PT. Bank Central Asia (Indonesia) for Best Sales Manager
  • Yusuf Andi Muchtisar of Tokopedia (Indonesia) for Client Services Manager (Outsourced Services)
  • Riduan Simanjutak of Telkomsel (Indonesia) for Client Services Manager (Outsourced Services)
  • Donal Juliyanto Waruwu of PT. Bank Central Asia (Indonesia) for Quality Auditor


DREAM Team Awards Winners:

  • Bank BRI
  • Bank Indonesia
  • Bank Negara Indonesia
  • Pertamina
  • Bank Central Asia
  • Telekomunikasi Indonesia
  • Telkomsel
  • Tokopedia

The NEXT Generation Contact Center (CC) & Customer Experience (CX) conference hosted some of the leading names in the contact center industry and successfully showcased the best practices and stellar achievements of participating finalists.

The conference highlighted the industry’s commitment to continuous improvement and offered competing companies and delegates a unique opportunity to sit in on presentations by industry peers and competitors from the APAC region. Delegates could rate the Global Top Ranking Performers finalists on their presentations, thereby contributing to the rigorous and unbiased judging process.


The ContactCenterWorld, Global Top Ranking Performers Awards is the most prestigious awards
program devoted to the contact center (CC) & customer experience (CX) industry! It has been organizing the only truly global awards in the industry for 15 years. More than 1,600 entries from organizations and individuals in 50 nations were submitted to the awards this year. The best of the APAC region was recognized with this award ceremony. Next stop for these winners is Global NEXT Generation CX & CC where they compete in the world finals 9 - 11 February: https://www.contactcenterworld.com/global/


Sharing his views on 15th Annual Global Top Ranking Performers Awards Winners, Raj Wadhwani, President of ContactCenterWorld.com said ‘I am constnatly impressed and inspired by the passion and excellence we see in Asia Pacific. Contact Centers are mature and great places for a career and once again this part of the world rose to the challenge and exceeded expecations. Hats off to many of those who have competed including Bank Central Asia who have now competed successfully for 10 years and welcome to many new comers including Sompo, Cathay United Bank and Coca-cola Amatil Indonesia. What a great year and great to see these centers thrive!"

Gold Medal Award winner Ine Intan Sari of Telkomsel stated: "Don’t underestimate yourself, you are more awesome than you think. it's a great program to share knowledge from around the world"

Gold Medal Award winner Raihan Al Fauzan of Tokopedia added ‘"Thank you for the great online event! The ContactCenterWorld event is a full package event - from networking to learning from various industries and countries across the world! Such an honor for me to be a judge and also a participant in the event. Cannot wait to see the next amazing event"

Gold Medal Award winner Rendar Mahardhika Putra of COCA-COLA AMATIL added ‘"Learning is individual responsibility, as long as you keep learning you will create your future. Stay health Stay Safe, because safety is about coming home to what we love"


About ContactCenterWorld.com

ContactCenterWorld.com,
established in 1999, is the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint (members in over 200 countries) and supports 205,000 personal members from enterprises of all sizes with ideas, information and opportunities including best practice awards, conferences and certification programs. Personal membership is free and available at this link http://www.contactcenterworld.com/register.aspx


About the Global Top Ranking Performers Awards Best Practice Awards

  • 2021, The 16th Global Top Ranking Performers Awards are NOW OPEN.

Find out more: www.contactcenterworld.com/worldawards/

  • It is presented by The World’s Largest Contact Center Association, ‘ContactCenterWorld’: 205,000+ members from more than 200 countries.
  • The ONLY truly Global Awards and Recognition Program in the Contact Center: 79 countries have participated in the awards so far!
  • Compete in 3 different regions: Americas, Asia Pacific & Europe, Middle East & Africa. Regional winners then compete in the Olympics of our industry: The Global World Finals!
  • Our awards are 100 % fair and unbiased: Sponsors, competitors and partners do not have a judging vote.
  • It gives everyone an equal chance to win: Most categories are broken by sizes and inhouse, outsource distinction.

Contact: (Raj Wadhwani)
President
rajw@contactcenterworld.com
(+1-844-699-1199)
For North & South Americas, Asia Pacific region entrants

 

Contact: (Elif Diplen)
Marketing Manager
elif.diplen@contactcenterworld.com 
(+90 507 361 95 86)

for Europe, Middle East & Africa region entrants

 




About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Repeat Calls

Read today's tip or listen to it on podcast.

Published: Monday, November 9, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300
 

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