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News : AWS Announces General Availability of Amazon Aurora Serverless v2

#contactcenterworld, @awscloud

San Francisco, CA, USA, April 2022 - Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), at AWS Summit San Francisco announced the general availability of Amazon Aurora Serverless v2, the next generation of Amazon Aurora Serverless that automatically scales to hundreds of thousands of transactions in a fraction of a second to support even the most demanding applications. Amazon Aurora Serverless v2 scales capacity in fine-grained increments based on an application’s needs, providing customers up to 90% cost savings compared to provisioning database capacity for peak load. Amazon Aurora Serverless v2 also includes Amazon Aurora’s capabilities for high availability, performance, and resiliency, with low latency and fast querying. There are no upfront commitments or additional costs to use Amazon Aurora Serverless v2, and customers only pay for the database capacity used.

Customers often face a dilemma when managing database capacity—provision too much and overspend, or underestimate capacity needs and risk application downtime. Since launching in 2018, Amazon Aurora Serverless has been used by tens of thousands of customers as a cost-effective database option for applications that have infrequent, intermittent, or unpredictable traffic, like test and development workloads. V1 of Amazon Aurora Serverless scales database capacity within five to 50 seconds by doubling capacity each time it is needed—­­and because it is serverless, customers don’t have to worry about managing database capacity. However, to run a wider variety of production workloads with Amazon Aurora Serverless, customers need the capacity to scale in fractions of a second and in more precise increments. These customers also want to take advantage of the full range of Amazon Aurora’s capabilities.

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"Amazon Aurora is the first relational database built from the ground up for the cloud. Today, more than a hundred thousand customers choose to run their database workloads on Amazon Aurora because it delivers the performance and availability of the highest-grade commercial databases at one-tenth the cost," said Swami Sivasubramanian, Vice President of Databases, Analytics, and Machine Learning at AWS. "With the next generation of Amazon Aurora Serverless, it is now even easier for customers to leave the constraints of old-guard databases behind and enjoy the immense cost savings of scalable, on-demand capacity with all of the advanced capabilities in Amazon Aurora."

#contactcenterworld, @awscloud

Posted by Veronica Silva Cusi, the news correspondent
Source: https://www.businesswire.com


About Amazon Web Services:
Company LogoAmazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
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Today's Tip of the Day - Recruit By Phone

Read today's tip or listen to it on podcast.

Published: Sunday, April 24, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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