Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Jenny
Director of Special Projects
25
MEMBER
Sefanaia Silimaibau
Supervisor Quality Assurance & Trainer
260
MEMBER
Andrea Ridge
Sr. Quality Manager
14
EXECUTIVE MEMBER
Jeshtal Sheth
Head ITeS , BPO
18

News : AWS Announces General Availability of Amazon Aurora Serverless v2

#contactcenterworld, @awscloud

San Francisco, CA, USA, April 2022 - Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), at AWS Summit San Francisco announced the general availability of Amazon Aurora Serverless v2, the next generation of Amazon Aurora Serverless that automatically scales to hundreds of thousands of transactions in a fraction of a second to support even the most demanding applications. Amazon Aurora Serverless v2 scales capacity in fine-grained increments based on an application’s needs, providing customers up to 90% cost savings compared to provisioning database capacity for peak load. Amazon Aurora Serverless v2 also includes Amazon Aurora’s capabilities for high availability, performance, and resiliency, with low latency and fast querying. There are no upfront commitments or additional costs to use Amazon Aurora Serverless v2, and customers only pay for the database capacity used.

Customers often face a dilemma when managing database capacity—provision too much and overspend, or underestimate capacity needs and risk application downtime. Since launching in 2018, Amazon Aurora Serverless has been used by tens of thousands of customers as a cost-effective database option for applications that have infrequent, intermittent, or unpredictable traffic, like test and development workloads. V1 of Amazon Aurora Serverless scales database capacity within five to 50 seconds by doubling capacity each time it is needed—­­and because it is serverless, customers don’t have to worry about managing database capacity. However, to run a wider variety of production workloads with Amazon Aurora Serverless, customers need the capacity to scale in fractions of a second and in more precise increments. These customers also want to take advantage of the full range of Amazon Aurora’s capabilities.

"Amazon Aurora is the first relational database built from the ground up for the cloud. Today, more than a hundred thousand customers choose to run their database workloads on Amazon Aurora because it delivers the performance and availability of the highest-grade commercial databases at one-tenth the cost," said Swami Sivasubramanian, Vice President of Databases, Analytics, and Machine Learning at AWS. "With the next generation of Amazon Aurora Serverless, it is now even easier for customers to leave the constraints of old-guard databases behind and enjoy the immense cost savings of scalable, on-demand capacity with all of the advanced capabilities in Amazon Aurora."

#contactcenterworld, @awscloud

Posted by Veronica Silva Cusi, the news correspondent
Source: https://www.businesswire.com


About Amazon Web Services:
Company LogoAmazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company Profile Page

Today's Tip of the Day - Please Hold…

Read today's tip or listen to it on podcast.

Published: Sunday, April 24, 2022

Printer Friendly Version Printer friendly version

2023 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

About us - in 60 seconds!

Join Our Team

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =