News : AWS Launches Amazon Connect, a Cloud Contact Center as a Service
Seattle, WA, USA, March, 2017 -- Amazon Web Services said it has launched Amazon Connect, a cloud contact center service.
Amazon Connect shows how AWS is moving up the cloud food chain from its infrastructure as a service roots. AWS has analytics, productivity tools, databases and other services that serve as upsell opportunities from infrastructure.
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Amazon Connect, a call center as a service offering, is based on the contact center technology used by its e-commerce operations. Amazon Connect is launched via the AWS Management Console and agents can take calls in minutes.
Salesforce said it will integrate its Service Cloud with Amazon Connect in an expansion of the companies' strategic alliance.
Posted by Veronica Silva Cusi, news correspondent
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