News : Axcient Improves Customer Satisfaction With LiveOps For Salesforce
Redwood City, Calif., April 2, 2014 -- LiveOps, Inc., a global provider in cloud contact center and customer service solutions, announces that Axcient, a provider of cloud–based Recovery-as-a-Service solutions, has deployed the LiveOps for Salesforce solution to streamline its technical support operation for its inbound and outbound customer interactions.
"Since deploying LiveOps for Salesforce, we have increased both performance and profitability, but more importantly, we have significantly improved our customer interaction process and seen a dramatic increase in customer satisfaction scores," said Pam Lyra, vice president, Customer Satisfaction, Axcient. "With LiveOps, we are now able to answer calls in less than 30 seconds, our agents are more productive and we have greatly reduced both our operational and ongoing costs. All of which are critical in today’s demanding and competitive market space."
"The LiveOps for Salesforce solution continues to deliver tangible benefits with its deep integration with Salesforce," said Vasili Triant, senior vice president, Global Cloud Applications Sales, LiveOps. "Deployment of the cloud solution is quick and seamless, allowing Axcient to focus on their core business while improving agility and increasing profitability."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
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LiveOps, Inc., a company focused on virtual contact center technology and services, enables businesses to deliver high performance call centers and high quality customer contact in the most cost-effective means possible. Its on-demand contact center applications provide an enterprise-scale virtual call center infrastructure, while its network of 16,000 agents can represent companies in an effective and professional manner. LiveOps'' solutions allow for greater flexibility, quality, scalability, control and cost savings.
Published: Thursday, April 3, 2014