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News : Axis Bank in Partnership with CRMNEXT Wins the Best CRM Implementation Award by Asian Banker

#contactcenterworld, @CRMnext

Mumbai, India, Aug, 2022 -- Axis Bank, an Indian private sector bank, in partnership with CRMNEXT, a digital customer experience platform for banks and financial services, marked the win for the 'Best CRM Implementation' at the Asian Banker Financial Technology Innovation Awards 2022. The event concluded on August 04, 2022 witnessed strong competition from over 200 leading banks across Asia Pacific, Middle East and Africa. The awards measure both project implementation and sustainable business impact. The audit-based evaluation approach distinguished this CRMNEXT project for what it achieved for Axis Bank - outstanding 230% rise in campaign efficiency rate, 135% growth in product per customer and over 75% improvement in customer satisfaction! The Project footprint includes 35M+ customers and over 80,000 users.

The award identifies as one of the best examples of cooperation between a financial institution and its strategic IT service provider, and how such cases exemplify innovations. It recognized Axis Bank's resilient customer satisfaction and consistent delivery of high-quality services exceeding client expectations, delivered using the CRMNEXT platform.

Mr. Avinash Raghavendra, Executive Vice President, IT, Axis Bank, said "We partnered with CRMNEXT for its proven implementations in banking, out-of-box functional capabilities, and strong integration capabilities. Their deep insights and intuitive digital solution have paved the way for us to become the preferred financial solutions partner. We have successfully simplified the entire banking experience, mapped the exact customer requirements, and optimized customer service turnaround time greatly. Working as one team, we look forward to scripting a great success story of our digital transformation and driving tangible business impact for our customers."

"It's a great moment of pride for us! This recognition underlines our commitment of providing innovative and agile banking solutions, enabling banks to deliver world-class customer experience in this fast-evolving digital banking landscape. It reaffirms our technology leadership in the financial sector." Said Bidhan Choudhary, Co-founder and Executive Director, CRMNEXT.

#contactcenterworld, @CRMnext

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.co.uk


About CRMnext:
Company LogoCRMnext is a specialist Customer Relationship Management product company with focus on ultra-scalable installations. CRMnext team has proven track record of delivering High-Impact CRM solutions in their key practice vertical of Banking, Insurance, Media, and Telecom. Unlike commodity CRM, CRMnext has been widely recognized as a proponent of strategy driven implementations.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Thursday, August 11, 2022

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2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

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