News : AxisPoint Health Earns Health Call Center URAC Reaccreditation
Westminster, CO, USA, Sept, 2018 -- AxisPoint Health, a population health management company, announced that it has earned URAC reaccreditation in Health Call Center for its GuidePoint solution, a clinically and analytically driven nurse advice, navigation, and member engagement service.
URAC’s Health Call Center Accreditation process required an in-depth evaluation of AxisPoint Health’s GuidePoint nurse advice service line to verify it meets URAC’s rigorous standards for clinical staff qualifications, training and roles of non-clinical staff, telephone performance thresholds, clinical staff response times, handling of triage calls, information sharing, and feedback to physicians. By achieving this status, AxisPoint Health has demonstrated a comprehensive commitment to quality care, improved processes and better patient outcomes.
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"Our nurse advice service plays a crucial role in assisting members to access the right level of care at the right time, and in the safest and most efficient way," said AxisPoint Health Chief Medical Officer, Dr. Virginia Gurley. "We are very proud to have received the URAC reaccreditation in Health Care Call Center continuously over the past two decades. This recognition validates our commitment to delivering the highest quality nurse advice services that support access to care, close gaps in care, and reduce avoidable utilization."
"Health call centers are a vital part of providing more accountable and value-based care. URAC’s independent Health Call Center Accreditation makes AxisPoint Health a better provider of services through quality standards that stress having professional staff who can handle patients with efficiency and effectiveness," said URAC President and CEO Kylanne Green.
Posted by Veronica Silva Cusi, news correspondent
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About AxisPoint Health:
AxisPoint Health, formerly a McKesson company, is a health care management company focused on proactively managing health, reducing barriers, and improving outcomes. Headquartered in Westminster, Colorado, AxisPoint Health is a pioneer in developing and deploying clinically engineered population health management solutions that incorporate analytics and state of the art clinical knowledge. AxisPoint Health simplifies complex care through service and product offerings such as chronic care management programs, care management workflow software, and algorithm-based nurse advice solutions.
URAC, formerly known as the Utilization Review Accreditation Commission, is a nonprofit organization that aims to promote healthcare quality by accrediting healthcare organizations.
Published: Monday, October 1, 2018
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