News : Axtel Obtains MGCIC Certification for Contact Centre
Monterrey, Mexico, Nov 26, 2015 -- Mexican operator Axtel has obtained the Global Quality Certification Model for Customer Interaction (MGCIC), issued by the Mexican Institute of Teleservices (IMT) for one of the campaigns it offers through its contact centres to the government.
This accreditation is in addition to the ISO 9001-2008 certificate obtained this year for the same campaign. Axtel said that it was certified with the highest score, equivalent to world class level.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Agents Are Still Important!
Axtel S.A.B. de C.V., known as Axtel, is a Mexican telecommunications company headquartered in San Pedro, near Monterrey. It offers telephone, internet, and television services through FTTH in 39 cities of Mexico as well as IT Services.
About Instituto Mexicano de Teleservicios:
Instituto Mexicano de Teleservicios claims to be the first Latin American company that focuses on Call Centers / Contact Centers. they supply a wide variety of professional services to provide support the strategic and operative level in the interations of clients and users.
Published: Tuesday, December 1, 2015