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News : AYUSH Ministry Operationalises Covid Counselling Helpline Number

#contactcenterworld

New Delhi, India, May, 2021 -- The Ministry of AYUSH has launched a dedicated community support helpline number to address general queries raised by masses regarding coronavirus pandemic.

The toll-free helpline number is 14443, the ministry said on Friday.

The ministry said that helpline number will remain operational pan-India from 6 am till midnight on all days of the week.

Several experts from different streams of AYUSH, namely Ayurveda, Homeopathy, Yoga, Naturopathy, Unani and Siddha will address queries of the general masses, it said.

Additionally, the experts will also provide counselling and feasible remedies to Covid-infected patients and will guide them about the availability of nearby AYUSH facilities, the ministry said in a statement.

Moreover, the experts will also be suggesting post Covid-19 rehabilitation and management approaches to the patients via phone call.

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The helpline is IVR (Interactive Voice Response) equipped and currently available in Hindi and English languages. Other languages will be added in due course of time, the ministry said.

According to the ministry, the helpline will initially take 100 calls simultaneously and the capacity would be increased in future.

Through the helpline, the Ministry of AYUSH aims to contribute to the community-wide effort to limit the spread of Covid-19. The effort is supported by the NGO Project StepOne, the statement said.

Notably, the AYUSH systems are among the oldest living medical systems used for health and wellbeing and are formally recognised in the country. The use of these systems has increased during the current pandemic due to their unique approaches for strengthening host defence, it said.

These are found useful as effective, safer, conveniently accessible, and affordable prophylaxis in the management of Covid-19, the statement said.

In addition, the therapeutic potentials have also been explored. Two potential polyherbal formulations, namely AYUSH-64, an ayurvedic formulation developed by CCRAS, and KabasuraKudineer of Siddha system, have been found effective in the management of mild to moderate Covid-19 conditions.

The Ministry of AYUSH is promoting these medicines extensively for the benefit of common people, it added.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.livemint.com


Today's Tip of the Day - Invest The Time

Read today's tip or listen to it on podcast.

Published: Tuesday, May 25, 2021

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

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Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
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