News : Azerbaijan's First Customer Support Line - 20 years
Baku, Azerbaijan, Nov 2, 2018 -- Today marks the 20th anniversary of the establishment of the first professional Call Center in Azerbaijan, which is associated with Azercell Telecom. Thus, "Azercell Telecom" LLC launched first Call Center operating on a 24/7 basis for the first time in Azerbaijan on November 1st, 1998. Later in 2008, the mobile operator established the first Regional Call Center in Ganja.
In the modern business world, one can hardly imagine a large company without a call center. It has been 20 years that subscribers contact the company any time during a day and carry out various operations, get relevant information and receive technical support through Azercell’s Call Center. However, the group, which celebrates its 20th anniversary today, has expanded and provides a number of different services to the customers through Customer Support Line, Online Chat, Social Media and Premium Support Line.
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Posted by Veronica Silva Cusi, news correspondent
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About Azercell Telekom:
Azercell Telecom LLC was founded in 1996. Azercell introduced a number of technological innovations in Azerbaijan: GSM technology, GPRS/EDGE, 24/7 Customer Care, full-time operating Azercell Express offices, mobile e-service "ASAN imza" (ASAN signature) and others. With 51 percent share of Azerbaijan's mobile market Azercell's network covers 99.8 percent of the country's population. The number of Azercell's subscribers reached 4.5 million people by late 2013.
Published: Monday, November 5, 2018
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