Login to Network
#contactcenterworld, @Shapenetworks
London, UK, Nov 19, 2020 -- Cloud Comms, Contact Centre and Cyber solutions firm, Babble, has announced its fourth deal of 2020, acquiring Shape Networks. The deal marks the next step in Babble’s growth, as the company sets its sights on an ambitious future.
Shape Networks is a communications company that provides customer experience alongside its technology. The acquisition will enhance Babble’s ability to offer the most agile and efficient cloud-based solutions to organisations, allowing them to rapidly adapt to the changing world of work.
Matt Parker, CEO at Babble, said: "This is a thrilling and defining time for Babble. As we continue to expand through acquiring high quality businesses, we are getting closer step by step towards our £100m revenue target. We focus on innovative and resilient businesses that are making interesting moves, and Shape Networks fits perfectly within that category."
James Munro, Founder and CEO at Shape Networks, said: "We are delighted to announce that Shape Networks has been acquired by Babble. A progressive and ambitious business such as Babble has the capabilities to continue to provide our customers with more innovative solutions, whilst still upholding the highest level of customer service."
#contactcenterworld, @Shapenetworks
Posted by Veronica Silva Cusi, news correspondent
Source: https://babble.cloud
About Babble:
Babble is a technology business reimagining how we all work. Founded in 2001, the company has helped 2,000 customers with cloud-based solutions that enhance efficiency, flexibility and customer loyalty.Since it was backed by private equity firm, LDC, in 2017, the company has grown through completing five acquisitions with high recurring revenues. The business has over 10,000 cloud-based users, 10,000 mobile connections and 2,000 CCaaS seats.
Published: Monday, November 23, 2020
| 1.) |  2Ring Gadgets for Cisco Finesse 2Ring Gadgets for Cisco Finesse, offered in three bundles (standard, enhanced, premium), empowers supervisors and enables agents to become more efficient. Supervisors are able to handle everyday tasks on their own from within Cisco Finesse: reskill agents, view detailed information about agents and customer interactions in real-time, receive alerts about important call center events (RONA, Calls in Queue, ..), send messages to agents, or even change wallboards on the fly. Be flexible to provide help when needed. Agents gain all the features that they need to serve customers faster - repetitive tasks are automated, alerts about important call center events pop-up on top of all the appli... (read more) PH: +1 (916) 426-3790    |
| 5.) |  Contact Centre Services We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services. Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available. Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur... (read more) PH: 07973640527 |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall