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News : Babble Continues its Investment in CCaaS with the Acquisition of Ultracomms

#contactcenterworld

London, UK, Jan 19, 2021 -- Unified Comms, Contact Centre and Cyber Solutions provider, Babble, announces the acquisition of UItracomms. The deal continues Babble’s buy and build strategy. It is the first acquisition following the investment by Graphite Capital at the end of 2020.

Mark Jordan, MD of Babble Contact, said: "This marks the next phase of our growth strategy. The acquisition of what is an extremely high-quality contact centre specialist, has doubled the size of our contact centre business. It highlights the strength of our ambition to become the leading force in this space as we liberate businesses for the new world of work."

Matt Parker, Chief Executive of Babble, said: "This year we will continue to acquire innovative and resilient businesses that are making an impact in the market, both to grow the capabilities we can provide to our customers and to fill our business with the best people in the industry. We have another five acquisitions in the pipeline in the next six months, and we’re on track to double our EBITDA run rate to £20m by November 2021."

Derwyn Jones, CEO at UItracomms, said: "We are delighted to announce that Ultracomms is now part of Babble. A progressive and ambitious business such as Babble has the capabilities to continue to provide our customers with the technology and expertise they require to further enhance their customer experience."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://babble.cloud

About Babble:
Company LogoBabble is a technology business reimagining how we all work. Founded in 2001, the company has helped 2,000 customers with cloud-based solutions that enhance efficiency, flexibility and customer loyalty.Since it was backed by private equity firm, LDC, in 2017, the company has grown through completing five acquisitions with high recurring revenues. The business has over 10,000 cloud-based users, 10,000 mobile connections and 2,000 CCaaS seats.
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Published: Thursday, January 21, 2021

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2023 Buyers Guide
Get Listed
Recording

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
5.) 
MiaRec, Inc.

MiaRec Call Recording
MiaRec's compliant, secure, and reliable Call Recording software is the foundation of our Customer & Workforce Engagement Platform.. MiaRec Call Recording seamlessly integrates with MiaRec Agent Evaluation & Scoring, Live Monitoring, Voice Analytics, Screen Capture, and Advanced Reporting to provide a comprehensive solution you can trust.
6.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.
7.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!
8.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
9.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
10.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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