London, UK, Jan 19, 2021 -- Unified Comms, Contact Centre and Cyber Solutions provider, Babble, announces the acquisition of UItracomms. The deal continues Babble’s buy and build strategy. It is the first acquisition following the investment by Graphite Capital at the end of 2020.
Mark Jordan, MD of Babble Contact, said: "This marks the next phase of our growth strategy. The acquisition of what is an extremely high-quality contact centre specialist, has doubled the size of our contact centre business. It highlights the strength of our ambition to become the leading force in this space as we liberate businesses for the new world of work."
Matt Parker, Chief Executive of Babble, said: "This year we will continue to acquire innovative and resilient businesses that are making an impact in the market, both to grow the capabilities we can provide to our customers and to fill our business with the best people in the industry. We have another five acquisitions in the pipeline in the next six months, and we’re on track to double our EBITDA run rate to £20m by November 2021."
Derwyn Jones, CEO at UItracomms, said: "We are delighted to announce that Ultracomms is now part of Babble. A progressive and ambitious business such as Babble has the capabilities to continue to provide our customers with the technology and expertise they require to further enhance their customer experience."
Posted by Veronica Silva Cusi, news correspondent
Babble is a technology business reimagining how we all work. Founded in 2001, the company has helped 2,000 customers with cloud-based solutions that enhance efficiency, flexibility and customer loyalty.Since it was backed by private equity firm, LDC, in 2017, the company has grown through completing five acquisitions with high recurring revenues. The business has over 10,000 cloud-based users, 10,000 mobile connections and 2,000 CCaaS seats.
Published: Thursday, January 21, 2021
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ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.
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Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
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Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.
Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.
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Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
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