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News : BAC, Silah Gulf in Deal to Operate Call Centre

#contactcenterworld, @silahgulf

Manama, Bahrain, Dec 31, 2018 -- Bahrain Airport Company (BAC) announced signing a contract for the operation of Bahrain International Airport’s (BIA) call centre with Silah Gulf, a provider in customer management and contact centre services. As per the deal, a team of bilingual agents will replace the current Interactive Voice Response (IVR) system to address public enquiries regarding flight information, airport facilities, and the various airport services.

Silah Gulf, according to BAC, will also be responsible for BIA’s public announcement (PA) system and updates to the Flight Information Display System, which relays flight status details to passengers. BAC Chief Executive Officer, Mohamed Yousif Al Binfalah and Silah Gulf Chairman Mohamed Al Qaed signed the oneyear agreement in the presence of representatives from both companies. BIA’s call centre is free of charge and can be reached at any time on 8000 7777.

#contactcenterworld, @silahgulf
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Posted by Veronica Silva Cusi, news correspondent

About Silah:
Company LogoSilah Gulf is a company based in the Kingdom of Bahrain that specialises in customer management and contact centre services. The company is a joint venture between Bahrain's e-Government Authority and the UK-based company Merchants. Silah is recognised by the Bahrain's Government as the official National Contact Centre. The joint venture was an initiative by the e-Government Authority to create a world class outsourcing business that could offer exceptional operational support to companies in the Gulf region. Through this venture Silah Gulf has access to over 29 years of experience and over 400 contact centres.
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2020 Buyers Guide Help Desk Software

eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

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