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News : COVID Helpline Numbers, Websites Witness Steep Spike in SOS Calls & New Users Amid Uptick in Cases

#contactcenterworld

New Delhi, India, Jan 11, 2022 -- With an aim to deal with the surge in Covid-19 cases more effectively across the country, COVID war rooms, medical helplines, and emergency numbers have once again been made active by state and district authorities. The sudden spurt in coronavirus infections across the country has prompted people to hunt for handy resources to cope with the "third wave of COVID-19"

As per reports, in Bengaluru, a Covid Helpline Bangalore website that was created by a health volunteer in July 2020 has witnessed a 31% increase in new users registering within just a few days. Meanwhile, in the national capital, around 755 calls were received at the Covid helpline 1031 number between January 1-7.

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Amid the steep rise in daily cases of COVID-19, civic bodies, district administrations, and state authorities across the country has once again sprung into action and launched helpline numbers in a bid to help people to fulfill their queries about precautions, whether they should get tested after showing symptoms, about availability of beds at hospitals or just to be assured that the latest variant of the virus would be milder.

Earlier this Sunday (January 9), the East Delhi Municipal Corporation had launched the ‘Corona Mitra’ helpline and within hours it received over 100 calls. As per reports, the calls mostly related to medication and ways to alleviate anxiety.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.india.com


Today's Tip of the Day - Buying New Technology

Read today's tip or listen to it on podcast.

Published: Thursday, January 13, 2022

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Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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