News : Baguio City Council to Summon Sitel
Baguio City, Philippines, June, 2017 -- In A bid to address redeployment scheme complaints of employees of a business processing outsourcing (BPO), Baguio City Council will summon Sitel officials including its employees.
"We are preparing a resolution to invite all parties in aid of legislation, to know exact facts and which we will guide us to come to appropriate recommendations," Councilor Arthur Allad–iw said.
The move came after employees of the call center cried foul over the "re-deployment program" of the company, which they alleged as inhuman and will demote regular employees to floating status.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
Reports were also given to SunStar Baguio of situations, where employees are forced to sign a waiver of redeployment, being subjected to tedious examinations and demoted regular employees to virtually floating status.
A group of close to 1,000 call center agents are said to be affected with the newly formed Sitel Philippines Baguio Association of Rank and File Workers knocking on the doors of the legislative body for help.
"It would be in line with the administration’s policy of recommending remedies against contractualization or acts inimical to the rights and welfare of workers," Allad-iw added.
Months ago, Sitel inaugurated its fourth site at the SM Baguio Cyberzone next month which features a recruitment hub, the latest workspace technology and design, a full service cafeteria, lounge area and nest in design and innovative interiors.
Employees alleged the company is on a continuous hiring mode despite the plight of affected employees.
"We will invite them, including affected employees, the Department of Labor and Employment and concerned agencies," added Allad –iw.
Sitel agent, Vicente Toca III is leading the group of employees, who are now part of the re-deployment program, which places them on a "lateral back to zero, no work, no pay" status. Sitel senior director and partner communications Christine Matriano assured SunStar Baguio a statement from the company will shed light on the issues presented by the employees.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Do Your Agents Have All The Right Tools?
More Editorial From Sitel
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.
Published: Tuesday, June 27, 2017
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...