News : Bahrain National Call Centre Wins Contact Centre Award
Dubai, United Arab Emirates February, 2016 -- The National Contact Centre (NCC) of Bahrain, which is operated by Silah Gulf, has been recognised with the "Best Middle East Government Call Centre" Award at the 2nd Annual IPQC Middle East Call Centre Summit held in Dubai, United Arab Emirates.
This award solidifies Silah Gulf’s commitment to delivering exceptional customer experience solutions for the public sector and confirms Silah’s leading position in the Government Outsourcing and Contact Centre Industry in the GCC.
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Posted by: Laura Collins, Editorial Management
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Silah Gulf is a company based in the Kingdom of Bahrain that specialises in customer management and contact centre services. The company is a joint venture between Bahrain's e-Government Authority and the UK-based company Merchants. Silah is recognised by the Bahrain's Government as the official National Contact Centre. The joint venture was an initiative by the e-Government Authority to create a world class outsourcing business that could offer exceptional operational support to companies in the Gulf region. Through this venture Silah Gulf has access to over 29 years of experience and over 400 contact centres.
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Published: Tuesday, February 23, 2016