News : Bain Capital-backed VXI Buys Symbio
Los Angeles, Jan. 19, 2015 -- VXI Global Solutions (VXI), a global provider in Business Process Outsourcing (BPO) and IT Outsourcing (ITO) services announces its acquisition of Symbio, a provider of Outsourced Product Development (OPD) services.
Through the acquisition, VXI will gain software product development, design, and quality assurance capabilities from Symbio. The expanded company will be able to enhance the entire end-to-end customer value chain by providing all processes from customer sales and services to product development and service delivery.
VXI is a Bain Capital portfolio company and after the acquisition will employ 17,000 experts across the United States, Europe, South America and Asia-Pacific. The combined company will continue under the two brands for the time being.
Posted by Veronica Silva Cusi, news correspondent
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About VXI Global Solutions:
VXI supports multiple types of interactions across multiple channels. Our experience includes product/services inquiries and lead generation, customer care, sales, retention, as well as technical support of hardware/software and other products. In addition we perform application processing, data entry, research & adjustments, early stage collections, fulfillment, and post call surveys. We can assist clients via voice, IVR, chat, email, and text. Specifically our services include the following Business Process Outsourcing • Customer Care • Inbound/ Outbound Sales • Technical Support • Multi-Channel Solutions • Retention and Loyalty Programs • Back office Support Information Technology Outsourcing: • Application Maintenance and Testing • Global Release and Localization • Quality Assurance and Testing • Software Development • Research & Development Operations • Systems Management • Database Analysis • Technical Support • Database Management • Infrastructure Management • Digital Care Services • Software Development • QA / Functional Testing - Interoperability • Globalization
Published: Thursday, January 22, 2015