News : Balboa Capital Takes Steps to Maintain Excellent Customer Service
Irvine, CA, USA, Aug 12, 2015 -- Balboa Capital, a direct lender that specializes in small business loans and equipment leasing, is taking the steps necessary to maintain excellent customer service during its record year of growth in 2015.
The company has added more than 100 new employees during the past twelve months to accommodate its increased volume in small ticket, middle market, franchise, and vendor sales channels. Balboa Capital’s increased staff count in its sales, operations and customer service divisions helps the company meet the financing needs of its customers throughout the United States.
"In our industry, the importance of good customer service cannot be overestimated," said Robert Rasmussen, Chief Operating Officer at Balboa Capital. "Our high customer satisfaction scores are the result of adding exceptional talent at each of our four offices, and at remote locations across the country. We have the personnel needed to provide our customers and prospects with immediate support for all of their finance-related inquiries."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
About Balboa Capital:
Balboa Capital is one of the largest privately-held independent finance companies in the United States delivering access to capital, speed of processing, dependable funding, industry-leading technology and innovative marketing tools that small and medium-sized customers require to fuel their growth and success. Established in 1988, Balboa Capital markets its products through their small ticket, middle market and vendor sales channels. The company’s capabilities include equipment leasing, commercial financing, small business loans, franchise financing and equipment vendor financing.
Published: Thursday, August 13, 2015