Ballarat, Australia, Oct, 2019 -- Three months after opening in Ballarat, the police assistance line centre is struggling to meet its proposed volume quota of 100,000 calls a month, and staff are having their shifts slashed as a result, amid allegations of misbehaviour and nepotism.
Opened by Police Minister Lisa Neville in July 2019 after a government pledge to fund the service 12 months previously, the Police Assistance Line and Online Reporting (PAL&OLR) was going to provide up to 300 jobs for people in Ballarat at a cost of $212 million, the government said at the time..
Serco Citizen Services was the preferred tenderer, tasked with setting up and running the centre out of the Flecknoe Building at Federation University.
But the new service has never been taken up to the extent expected, with staff telling The Courier the public are still calling 000 or attending police stations in person, rather than calling the new 131 444 number or using an online portal.
While Serco says the government overestimated the need for the service, the government has countered their argument, saying Serco over-employed staff and usage of the assistance line was growing.
Posted by Veronica Silva Cusi, news correspondent
Published: Tuesday, October 29, 2019
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