News : Baltimore Life Chooses Cincom’s Customer Communications Solution
Cincinnati, OH, USA, June 22, 2016 -- Cincom Systems, a worldwide software provider, is pleased to announce that The Baltimore Life Insurance Company, a life insurer serving individuals, families and businesses in communities all across America, has chosen Cincom Eloquence(R) to streamline its policyholder and agent communication processes.
"Communications play a key role in our ability to service policyholders and agents effectively, and ultimately grow our business," said Steve Bortner, Vice President, Information Services at Baltimore Life. "But our existing Calligo communications application had become a major impediment. Not only was the technology aging, but Oracle had also announced they were discontinuing support. After a comprehensive assessment of other vendor solutions in the market, it was clear that Cincom’s Eloquence provided the best choice to deliver more personalized communications to our policyholders and agents faster. Its intuitive template authoring environment will speed training times and minimize the burden on our IT resources by allowing our business users to take a more active role in developing and generating our complex communications. And, Eloquence’s ability to seamlessly integrate with a variety of core applications, both legacy and emerging, provides us with the flexibility to adapt to changing business processes as we grow."
"As life insurers continue to focus on improving the customer experience, the ability to communicate quickly and accurately with all of their customers, be it agents or policyholders, is paramount," said Heath Laudick, North American sales director for Cincom’s Document Solutions division. "We are proud to play a role in Baltimore Life’s ongoing commitment to enhancing their customer experience through better communications."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Feasibility Of An IP Contact Center
More Editorial From Cincom
Cincom Systems delivers software and services to simplify complex business processes. For more than 43 years, we have empowered thousands of clients worldwide to outperform their competition by providing ways to increase revenue, control cost, minimize risk, and achieve rapid ROI.
Published: Thursday, June 23, 2016