News : Baltimore Life Chooses Cincom’s Customer Communications Solution
Cincinnati, OH, USA, June 22, 2016 -- Cincom Systems, a worldwide software provider, is pleased to announce that The Baltimore Life Insurance Company, a life insurer serving individuals, families and businesses in communities all across America, has chosen Cincom Eloquence(R) to streamline its policyholder and agent communication processes.
"Communications play a key role in our ability to service policyholders and agents effectively, and ultimately grow our business," said Steve Bortner, Vice President, Information Services at Baltimore Life. "But our existing Calligo communications application had become a major impediment. Not only was the technology aging, but Oracle had also announced they were discontinuing support. After a comprehensive assessment of other vendor solutions in the market, it was clear that Cincom’s Eloquence provided the best choice to deliver more personalized communications to our policyholders and agents faster. Its intuitive template authoring environment will speed training times and minimize the burden on our IT resources by allowing our business users to take a more active role in developing and generating our complex communications. And, Eloquence’s ability to seamlessly integrate with a variety of core applications, both legacy and emerging, provides us with the flexibility to adapt to changing business processes as we grow."
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
"As life insurers continue to focus on improving the customer experience, the ability to communicate quickly and accurately with all of their customers, be it agents or policyholders, is paramount," said Heath Laudick, North American sales director for Cincom’s Document Solutions division. "We are proud to play a role in Baltimore Life’s ongoing commitment to enhancing their customer experience through better communications."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t allow Scapegoats
More Editorial From Cincom
Cincom Systems delivers software and services to simplify complex business processes. For more than 43 years, we have empowered thousands of clients worldwide to outperform their competition by providing ways to increase revenue, control cost, minimize risk, and achieve rapid ROI.
Published: Thursday, June 23, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Doxim is a provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transf...
Content Guru helps organisations to communicate better, enabling them to satisfy the increasing expectations of both customers and colleagues. Our innovative cloud-based technology reduces the cost an...
DialogTech, the combination of Ifbyphone and Mongoose Metrics, provides the only platform for end-to-end call attribution and conversion essential for data-driven marketers. DialogTech's platform solv...