#contactcenterworld, @baltosoftware, @nobelbiz
St. Louise, MO, USA, Feb. 15, 2022 -- Balto, a real-time guidance platform for contact centers, has partnered with NobelBiz, an innovator in contact center solutions, to offer its artificial intelligence (AI) tools as part of the NobelBiz contact center technology solutions suite. By integrating Balto's AI-powered guidance for agents, NobelBiz takes a step further in perfecting one of the best contact center solutions on the market, while Balto expands its integration footprint.
"NobelBiz and Balto both have a joint passion — enabling the modern sales or customer service worker to be as effective as humanly possible," says Marc Bernstein, founder and CEO of Balto. "NobelBiz offers robust voice carrier services and cloud contact center software, and by giving our customers the power to scale excellent conversations to their entire organization, Balto's real-time guidance is the perfect complement. By coming together, we have a complete system that brings peace of mind to contact center managers."
By coming together, we have a complete system that brings peace of mind to contact center managers.
"Now with Balto, we offer our customers sophisticated, real-time guidance, coaching, and QA at their fingertips," said Steve Bederman, President of NobelBiz Inc. "This empowers our customers, across all markets, to improve essential business KPIs, such as agent ramp time and retention, CSAT, and NPS."
#contactcenterworld, @baltosoftware, @nobelbiz
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About Balto Software Inc:
Balto understands phone conversations and tells reps what to say, live on each call.
About NobelBiz Corporation:
At NobelBiz, we leverage over two decades of expertise to deliver a cloud contact center solution, streamlining agent workflows for a seamless global customer experience across all channels. NobelBiz OMNI+ is a comprehensive platform, tailored to meet the intricate needs of our clients and evolving industry demands. It offers a versatile array of integrations and features, customizable for any contact center scenario.
Published: Wednesday, February 16, 2022
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