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News : Balto Champions Collaborative Intelligence, Unveils Industry Intelligence Playbooks

#contactcenterworld, @baltosoftware

St.Louis, MO, USA, May 17, 2022 -- Balto, a real-time guidance platform for contact centers, announces Industry Intelligence Playbooks, giving customers immediate access to conversation best practices that drive conversions, shorten time to value, and rapidly bring conversation excellence to scale.

Compiled from deep data analysis of Balto's guided calls from more than 15 industries, the new playbooks address two common contact center challenges: creating talk tracks and knowing if they are any good.

The collaborative intelligence of the entire call center is scaled to all agents and applied instantaneously.

With the Industry Intelligence Playbooks, customers now spend less time creating talk tracks and more time on the phones having the best conversations humanly possible. The playbooks provide a proven, data-backed framework from which managers and agents can customize and test new talk tracks, and they serve as a gut-check on whether current ones are following industry best practices.

"It's industry protection insurance," said Marc Bernstein, founder and CEO of Balto. "Customers know they are getting cutting-edge insights about what's working on calls in their space. And for new Balto customers without talk tracks or those looking to start from scratch, the playbooks provide a jumping off point, rapidly shrinking implementation time down to a day."

"We not only provide real-time guidance on calls for our customers, we leverage the data from all the calls we've guided to provide customers with best practices for having perfect conversations," said Mike Goldstein, VP of Engineering at Balto. "No one else is doing that. Our Industry Intelligence Playbooks contain key insights for each industry and use case that only Balto can provide."

#contactcenterworld, @baltosoftware

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Balto Software Inc:
Company LogoBalto understands phone conversations and tells reps what to say, live on each call.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Wednesday, May 18, 2022

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2024 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
Pointel

CCaaSSync – Contact Center Disaster Recovery Solution
CCaaSSync is a comprehensive solution to help businesses prepare for unforeseen disasters that may impact their Genesys cloud contact center infrastructure. Our disaster recovery solution ensures that your business remains operational and continues to provide seamless customer service even in the event of catastrophic failure of your primary infrastructure.

Our disaster recovery solution is a cloud-based service that allows you to synchronize your primary Genesys cloud contact center infrastructure with your disaster recovery Genesys cloud contact center infrastructure, allowing you to quickly and easily switch over to the backup infrastructure in the event of a disaster. This ensures tha...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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