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News : Balto Introduces Real-Time Notetaker to Eliminate After-Call Work, Increase Agent Efficiency

#contactcenterworld, @baltosoftware

St. Loius, MO, USA, Feb, 2023 - Balto, a company providing real-time guidance for contact centers, has announced its newest innovation to empower agents and increase efficiency: Real-Time Notetaker.

Real-Time Notetaker uses an AI-powered language model to generate automatic summaries of agents' customer conversations. Real-Time Notetaker rides along with agents in their customer conversations, analyzes the real-time transcript, and produces accurate and comprehensive call notes. With Real-Time Notetaker, contact center agents can eliminate after-call work and save notes to a CRM with a single click.

"No one is surprised by the introduction of this technology," commented Balto Founder and CEO Marc Bernstein. "This was a natural evolution of using A.I. to create new efficiencies in the contact center. The real news here is that Balto - the company that has dedicated the most resources to enhancing the agent experience -is taking this step to help agents complete their heavy workloads faster and with less headache."

"Balto was the first to introduce a serious real-time guidance application to the contact center in 2017," said Balto VP of Product Kyle Jones. "Now, we're doubling down on how we adopt new technologies to empower the modern call center workforce. Real-Time Notetaker will keep agents' focus on doing what they're best at-delivering an exceptional experience to their customers-not filling out notes."

"With this low price point, we wanted to make saying ‘Yes' to Real-Time Notetaker easy," explained Balto VP of Marketing Maria Edington. "The time agents are saving with Balto Real-Time Notetaker, instead of having to take call notes, produces a fast and compelling return on investment. This new capability is Balto's foray into completely eliminating after call work."

#contactcenterworld, @baltosoftware

Posted by Veronica Silva Cusi, news correspondent

About Balto Software Inc:
Company LogoBalto understands phone conversations and tells reps what to say, live on each call.
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