#contactcenterworld, @baltosoftware
St. Louis, MO, USA, May 1, 2023 - Balto's Conversation Excellence Lab has released a new report detailing how contact centers are improving efficiencies with shifting budgets and resources.
The report, "2023 Contact Center Report: How Contact Center Leaders Are Improving Efficiency and Doing More With ‘Less'," is based on a survey of over 400 contact center managers, directors, and executives to discover how they're planning to do more with "less" in the coming year.
With economic conditions pressing executives to find areas to save costs and operate more efficiently, contact centers are working quickly to meet customer and prospect expectations that necessitate high-quality agent interactions. This report shows that even when faced with increasing pressure from the previous year, budgets are mostly staying put.
The report also details:
Where technology is being used as a deflection tool against economic uncertainty.
Which industries are feeling the most pressure over previous years, and which metrics are contributing to perceived pressure.
A growing landscape for AI technology, including how and why contact center leaders are investing in AI tools to brace for change.
"Amidst economic uncertainty and the landscape of layoffs, we wanted to understand how contact center leaders were faring. What are they worried about? How are their contact centers maintaining high performance levels? Efficiency seems to be the word of the year - leaders are feeling significant pressure to create greater outputs out of the same, or fewer, inputs. And technology, we found in this report, is a way to do just that." - Lior Torenberg, Director of Research Content
#contactcenterworld, @baltosoftware
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.accesswire.com
About Balto Software Inc:
Balto understands phone conversations and tells reps what to say, live on each call.
Published: Tuesday, May 2, 2023
| 3.) |  Voiptime Contact Center Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to: - Automate lead prospecting and have 4x more live conversations daily; - Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer; - Smooth out the peaks of calls by... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall