News : Bancolombia Selects Unisys to Provide Enhanced Digital Workplace and Security Capabilities
Bogota, Colombia and Blue Bell, PA, USA, Sept. 3, 2019 -- Unisys Corporation (NYSE: UIS) announced that Bancolombia has selected Unisys to support the bank's digital transformation. Unisys will provide secure digital workplace service capabilities supporting employees, including a help desk that processes human resources and IT operations.
Signed in the third quarter of 2019, the contract calls for Unisys to provide Bancolombia with a wide range of secure digital workplace services, including service desk and field services.
Service desk support is powered by Unisys InteliServe™, which launched last year and leverages omnichannel and cloud contact center capabilities designed to create an intelligent, user-centric experience aligned with the needs of the modern digital workplace.
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"We believe that companies should promote interaction, instead of hierarchy, because only in this way can real trust, collaboration and two-way communication in teams be established and nurtured," said Cipriano López, Bancolombia Innovation leader. "With Unisys' support, we will create new ways to bring our employees closer together, fostering the cultural transformation that needs to take place before true innovation can happen."
Unisys is also providing Bancolombia with security technology, including Unisys Stealth(identity)™ biometric identity management software to support critical transactions including password reset in core systems and credit card support in help desk, as well as secure access control and password reset for core banking systems.
The new agreement was signed after the "V Version of Bancolombia Suppliers and Strategic Allies Event," a ceremony that took place in Medellín in which Unisys was recognized as the best supplier in the "Customer Experience" category.
"We stand firmly with Bancolombia in support of this critical digital transformation initiative. Our help desk and onsite digital workplace services, combined with our best-in-class security, will enable greater employee productivity so that Bancolombia is able to deliver an optimal, secure experience for their customers," said Eduardo Almeida, Unisys vice president and general manager for Latin America. "With this agreement we are building on our strong, long-standing relationship that has contributed to the success of the bank and its subsidiaries for many years, and has established Unisys as a strategic ally for the business."
Posted by Veronica Silva Cusi, news correspondent
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